Rhianna Fonoimoana
Oak Grove,KY
Summary
Proven track record in enhancing customer satisfaction and streamlining complaint resolution at Geodis Logistics, demonstrating exceptional problem-solving and customer service skills. Excelled in high-stress situations, significantly improving loyalty and repeat business. Proficient in Microsoft Excel and known for critical thinking, consistently achieved demanding productivity goals. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Devoted to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
1clicklogistics
08.2023 - Current
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Customer Service Representative
Geodis Logistics
02.2022 - 07.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Dog Handler
Adventure Pet Resort
04.2021 - 12.2022
- Maintained cleanliness within boarding facilities by regularly sanitizing kennels and play areas to ensure the health of all animals under my care.
- Managed up to 112 dogs of varying breeds and sizes, providing attentive care.
- Demonstrated adaptability in working with different breeds of dogs ranging from small toy breeds to large working breeds effectively understanding their specific needs.
- Provided a safe environment for dogs by conducting thorough evaluations of each animal's temperament and behavior before handling them.
Picker Packer
Henry Schein
06.2019 - 09.2020
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Collaborated with team members to improve overall productivity and meet tight deadlines in a fast-paced environment.
Shift Leader
DEFY Trampoline Park
09.2018 - 11.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Lifeguard
Wild Island Family Adventure Park
05.2018 - 09.2018
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
Education
High School Diploma -
Edward C. Reed Highschool
Sparks, NV06.2020
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Data Entry
Computer Proficiency
Complaint Handling
Microsoft Excel
Professional telephone demeanor
Customer satisfaction measurement
Microsoft Outlook
Scheduling
Timeline
Customer Service Representative
1clicklogistics
08.2023 - Current
Customer Service Representative
Geodis Logistics
02.2022 - 07.2023
Dog Handler
Adventure Pet Resort
04.2021 - 12.2022
Picker Packer
Henry Schein
06.2019 - 09.2020
Shift Leader
DEFY Trampoline Park
09.2018 - 11.2019
Lifeguard
Wild Island Family Adventure Park
05.2018 - 09.2018
High School Diploma -
Edward C. Reed Highschool
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