Rhianna Goree
Fort Lauderdale,FL
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
1
1
Certification
Work History
Security Officer
Allied Universal Security
Fort Lauderdale, FL
- Writtenly recorded reports of daily activities and irregularities.
- Patrolled industrial or commercial premises to prevent and detect signs of intrusion, and ensure the security of doors, windows, and gates.
- Assisted with inquiries and tasks requested by residents, property management, and company employees.
- Verified and authorized guests by contacting tenants, residents, and property management.
- I attended to the front desk of business buildings, condominiums, residences, and company buildings.
- Followed company procedures and policies for on-site properties.
Helpline Specialist
FEMA
Doral, FL
- Responded to high-volume incoming calls and performed follow-up outbound calls regarding the Federal Emergency Management Agency (FEMA).
- Accurately gathered applicants' information and reported damages to the home. Gathered reports of various damages and expenses, etc. regarding Presidentially declared disasters.
- Assisted with inquiries, case updates, and provided all necessary steps for caseworker analysis.
- Handled escalation calls correctly according to each circumstance.
- Contacted contractors, insurance companies, landlords, etc. regarding verification purposes.
Warehouse Associate
Fanatics
Miramar, FL
- Accurately recorded orders that were completed for order pickup in the company software system equipment.
- Rotated to various departments, including plaque design, delivery of required merchandise to other departments, and shipment organization.
- Packed goods for shipment in accordance with customer instructions.
- Updated inventory and production information using warehouse management systems and scanner guns.
Customer Service Representative
Allivet Pet Pharmacy
Hialeah, FL
- Resolved customer issues and assisted with high call volume calls to process orders for over-the-counter and prescription products for their dog, cat, fish, or horse.
- Completed emails responding to consumers, and handled escalated emails in a professional manner.
- Contacted veterinarian clinics regarding prescription approvals, pet verifications, and verbal prescription approvals.
- Answered customer inquiries via phone, email, and chat.
Education
High School Diploma -
Miramar High School
Miramar, FL06-2012
Some College (No Degree) - Pharmacy
Miami Lakes Techinical School
Miami, FLSkills
- Inventory management
- Customer service
- Issue resolution/escalations
- Communication skills
- Time management
- Processing documentation
- Writing reports
Certification
- State of Florida D License
- TWIC Certification
Education and Training
other
Timeline
Security Officer
Allied Universal Security
Helpline Specialist
FEMA
Warehouse Associate
Fanatics
Customer Service Representative
Allivet Pet Pharmacy
High School Diploma -
Miramar High School
Some College (No Degree) - Pharmacy
Miami Lakes Techinical School
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