Rhianna Graybell
Jupiter
Summary
Proactive and results-oriented professional with a strong background in healthcare administration, particularly with Prime Neurology Center of Excellence. Excelled in HIPAA compliance and patient care confidentiality, while enhancing patient satisfaction through effective communication and interpersonal relationship building. Knowledgeable of managing charts, forms and payments. Demonstrates expertise in workflow coordination, contributing to improved operational efficiency.
Overview
3
3
years of professional experience
Work History
Medical Administrative Assistant
Prime Neurology Center of Excellence
03.2024 - Current
- Excellent customer service through prompt responses to patient inquiries, addressing concerns effectively, and building strong relationships.
- Conducted insurance verification, preauthorizations and managed patient charts.
- Called patients to confirm scheduled appointments day in advance.
- Supported office staff and operational requirements with administrative tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
Administrative Assistant
Figler Family Chropractic
06.2022 - 04.2023
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Maintained cleanliness and organization within the reception area, creating a welcoming atmosphere for patients and visitors alike.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Anticipated supply needs and placed orders proactively, preventing shortages that could disrupt daily clinic operations or compromise patient care quality.
Education
Master of Science - Criminal Science
Keiser University
West Palm Beach, FL01-2029
High School Diploma -
Jupiter High School
Jupiter, FL06-2021
Skills
- Patient care and confidentiality
- HIPAA compliance
- Patient demographics
- Workflow coordination
- Interpersonal relationship building
- Positive attitude
Timeline
Medical Administrative Assistant
Prime Neurology Center of Excellence
03.2024 - Current
Administrative Assistant
Figler Family Chropractic
06.2022 - 04.2023
Master of Science - Criminal Science
Keiser University
High School Diploma -
Jupiter High School
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