Rhianna Holdren
Richmond,VA
Summary
I assist creative individuals by serving as Customer Experience Manager at Michaels Stores. I deliver friendly customer service by keeping a positive attitude and providing solutions to problems that inspire customers and serve the creative industry. My hardworking and loyal mindset is important for the company, as I manage and execute the shrink and safety programs, plan and lead the execution of classes and in-store events, and train, observe, and coach the customer experience team, among a variety of additional responsibilities.
Overview
4
4
years of professional experience
Work History
Customer Experience Manager
Michaels Arts and Crafts
07.2020 - Current
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Education
Bachelor of Arts - Painting And Printmaking, Fashion Merchandising
Virginia Commonwealth University
Richmond, VA12.2024
Skills
Cross-Functional Collaboration
Voice of Customer Analysis
Customer Empathy
Data Analytics
Teamwork and Collaboration
Problem-Solving
Attention to Detail
Time Management
Product Promotion
Staff Management
Timeline
Customer Experience Manager
Michaels Arts and Crafts
07.2020 - Current
Bachelor of Arts - Painting And Printmaking, Fashion Merchandising
Virginia Commonwealth University
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