Summary
Overview
Work History
Education
Skills
Timeline
Generic

RHIANNA JONES

Moultrie,GA

Summary

Dynamic Regional Director with extensive experience at Driveline Retail Merchandising, excelling in staff management and strategic planning. Proven track record in enhancing client satisfaction and driving performance metrics. Skilled in training and mentoring teams, fostering strong relationships, and implementing effective project management methodologies to achieve organizational goals.

Overview

22
22
years of professional experience

Work History

Regional Director

Driveline Retail Merchandising
10.2023 - Current
  • Oversee 18 districts, ensuring high performance and client satisfaction.
  • Provide coverage for other districts as needed while maintaining optimal standards in assigned areas.
  • Monitor and analyze business trends across all regional stores.
  • Train, coach, and manage district managers for peak performance.
  • Offer daily tactical execution guidance to district managers.
  • Communicate consistently with SVP, DMs, and clients through phone and video conferences.
  • Travel within the region to train and retrain teams as necessary.
  • Foster strong working relationships with retail and client partners.
  • Plan and organize staffing to meet client project demands.
  • Manage district costs including drive time, mileage, and overtime.
  • Collaborate with regional teams to support overall company success.

District Manager

Driveline Retail Merchandising
Southern Georgia
09.2021 - 10.2023
  • Supervised 80-100 retail merchandisers across 158 stores.
  • Provided district coverage for absent managers while maintaining company standards.
  • Analyzed business trends and ensured stores met performance goals.
  • Trained, coached, and supported team members for optimal results.
  • Delivered hands-on tactical guidance for retail merchandisers.
  • Maintained regular communication with team members via phone and video calls.
  • Conducted field visits to oversee task completion.
  • Built strong partnerships with retailers and clients.
  • Coordinated staffing to fulfill client project needs.
  • Managed district expenses, including travel and overtime.
  • Performed in-store merchandising, audits, and staff training.
  • Developed flexible staffing strategies for fluctuating workloads.
  • Supported regional efforts to drive company growth and success.

Retail Merchandiser/Team Lead

Driveline Retail Merchandising
Moultrie, GA
08.2020 - 09.2021
  • Conducted product audits, inventory counts, and set up new displays and fixtures.
  • Partnered with store managers to resolve planogram and inventory issues.
  • Led teams in store resets and ensured task completion.
  • Coordinated with store leadership to execute planogram updates.
  • Managed financial objectives and workload distribution.
  • Ensured company policies and legal regulations were followed.
  • Trained team members and coached managers to enhance performance.
  • Addressed customer concerns with superior service skills.
  • Implemented business strategies to drive revenue growth.
  • Executed in-store retail merchandising activities across multiple companies.
  • Sold displays and features to retail chains.
  • Performed POG maintenance, visual merchandising, and inventory counts.
  • Installed promotional materials and maintained product displays.
  • Reported store visit data to District Managers.

Retail Merchandiser

Foster Grant, Acosta, TNG, Premium Retail, Crossmark
Moultrie, GA
02.2018 - 08.2021
  • Conducted product audits, inventory counts, and set up new displays and fixtures.
  • Partnered with store managers to resolve planogram and inventory issues.
  • Led teams in store resets and ensured task completion.
  • Coordinated with store leadership to execute planogram updates.
  • Managed financial objectives and workload distribution.
  • Ensured company policies and legal regulations were followed.
  • Trained team members and coached managers to enhance performance.
  • Addressed customer concerns with superior service skills.
  • Implemented business strategies to drive revenue growth.
  • Executed in-store retail merchandising activities across multiple companies.
  • Sold displays and features to retail chains.
  • Performed POG maintenance, visual merchandising, and inventory counts.
  • Installed promotional materials and maintained product displays.
  • Reported store visit data to District Managers.

Retail Merchandiser

Hallmark Marketing
Kansas City, MO
09.2015 - 02.2018
  • Maintained greeting card departments through ordering, restocking, and organizing products.
  • Ensured displays were visually appealing and aligned with company standards.

Department Lead

Sears
Rome , GA
02.2011 - 08.2012
  • Set specific goals for projects to measure progress and evaluate end results.
  • Managed effective stock rotation and inventory placement.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Collaborated with senior management on strategic initiatives that impacted the overall business objectives.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Provided training and guidance to new employees on policies and procedures.

Cashier Team Lead

Goodies Clothing
Rome , GA
01.2008 - 11.2010
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Supported other teams when necessary, such as stocking shelves or bagging groceries.
  • Developed strong working relationships with team members to foster collaboration.
  • Scanned, priced, and bagged customer groceries quickly to keep lines moving.
  • Performed merchandising and signage updates during weekly and seasonal promotional changes.

CNA

North West Georgia Hospital
Rome , GA
12.2003 - 12.2007
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Assisted residents in preparing for activities and social programs.
  • Educated patients on self-care techniques that would help them maintain their independence.

Bank Teller

GA Power Credit union
Rome , GA
02.2003 - 12.2003
  • Opened new checking, savings and lines of credit for customer accounts.
  • Followed strict compliance guidelines when completing financial transactions for customers.
  • Reconciled cash and checks against computer records at end of shift.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Performed cash handling duties including counting currency, coins and checks.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.

Education

Diploma in Massage Therapy -

Everest Institute
Marietta, GA
06.2008

Certification in Phlebotomy -

Georgia Northwest Technical College
Rome, GA
02.2008

High School Diploma -

Model High School
Rome, GA

Skills

  • Staff management and team building
  • Strategic and action planning
  • Client relationship management
  • Safety and security protocols
  • Training and mentoring
  • Project management methodologies
  • Performance metrics and goal setting
  • Recruitment and retention strategies
  • Problem solving
  • Relationship building
  • Policy enforcement and compliance
  • Cash handling procedures
  • Customer service excellence
  • Sales expertise
  • Self-motivation
  • Time management

Timeline

Regional Director

Driveline Retail Merchandising
10.2023 - Current

District Manager

Driveline Retail Merchandising
09.2021 - 10.2023

Retail Merchandiser/Team Lead

Driveline Retail Merchandising
08.2020 - 09.2021

Retail Merchandiser

Foster Grant, Acosta, TNG, Premium Retail, Crossmark
02.2018 - 08.2021

Retail Merchandiser

Hallmark Marketing
09.2015 - 02.2018

Department Lead

Sears
02.2011 - 08.2012

Cashier Team Lead

Goodies Clothing
01.2008 - 11.2010

CNA

North West Georgia Hospital
12.2003 - 12.2007

Bank Teller

GA Power Credit union
02.2003 - 12.2003

Diploma in Massage Therapy -

Everest Institute

Certification in Phlebotomy -

Georgia Northwest Technical College

High School Diploma -

Model High School

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