Rhianna Kiff
Lebanon,CT
Summary
Versatile postmaster with comprehensive experience managing operation of post offices. Performs multiple functional tasks simultaneously. Several years of experience. Successful at keeping up with postal rates and service features. Adept at handling a busy post office service desk and helping customers find the right service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Postmaster
United States Postal Service, USPS
03.2013 - 09.2023
- Assisted in the hiring and training of 20 plus new employees
- Maintained financial records, including budgets, expenditures, and income
- Performed daily opening and closing procedures of the post office
- Organized mail sorting operations to ensure timely delivery
- Provided customer service to patrons
- Processed incoming and outgoing mail according to postal regulations
- Balanced cash drawers at the end of each shift
- Ensured compliance with safety regulations when handling hazardous materials or equipment
- Maintained accurate inventory levels for a variety of products and services offered by the post office
- Inspected packages for proper postage and labeling before sending out mail items
- Responded to 10 plus customer inquiries regarding postal services, pricing, and package tracking
- Conducted regular maintenance on all postal equipment such as scales, computers, printers
- Processed payments from customers using credit cards or other payment methods
- Resolved customer complaints in an efficient manner while providing excellent customer service
- Managed relationships with vendors to maintain quality supplies at competitive prices
- Prepared reports on operational activities for upper management review
- Developed strategies to improve efficiency within the post office's operations
- Created promotional campaigns to increase awareness of postal services available in the area
- Provided support during peak times such as holidays or special events requiring additional staffing resources
- Analyzed data related to postal operations in order to identify areas needing improvement or optimization
- Communicated postal laws and regulations
- Helped customers pick out post office products
- Monitored staff member adherence with regulations and procedures
- Coordinated retail product display, stocking and pricing
- Enabled employees to boost skills by conducting training programs
- Evaluated employee performance, offering feedback on areas needing improvement
- Reviewed employees' work schedules and attendance prior to submission to payroll department
- Recruited and hired personnel to add talent to team
- Collected payments for mail services or goods
- Drafted and submitted detailed reports of post office activities to supervisors
- Kept shifts properly staffed by creating and distributing work schedules
- Supervised and coordinated postal facility's operational, management, and supportive services
- Resolved customer complaints quickly to promote improved service.
Education
High School Diploma - undefined
Norwich Free Academy
Norwich, CT06.2005
Skills
- Stock control
- Transactions oversight
- Postal product pricing
- Operational policies knowledge
- Customer-Oriented
- Environmental awareness
- Records Maintenance
- Employee Training
- Workload Management
- Deadline-oriented
- Delivery Coordination
- Safety Procedures
Certification
- Time and Attendance Certified
- Trainer Certified
Accomplishments
- 2022 MVP Award
- 2018 MVP Award
Timeline
Postmaster
United States Postal Service, USPS
03.2013 - 09.2023
High School Diploma - undefined
Norwich Free Academy
- Time and Attendance Certified
- Trainer Certified
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