Versatile postmaster with comprehensive experience managing operation of post offices. Performs multiple functional tasks simultaneously. Several years of experience. Successful at keeping up with postal rates and service features. Adept at handling a busy post office service desk and helping customers find the right service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Postmaster
United States Postal Service, USPS
03.2013 - 09.2023
Assisted in the hiring and training of 20 plus new employees
Maintained financial records, including budgets, expenditures, and income
Performed daily opening and closing procedures of the post office
Organized mail sorting operations to ensure timely delivery
Provided customer service to patrons
Processed incoming and outgoing mail according to postal regulations
Balanced cash drawers at the end of each shift
Ensured compliance with safety regulations when handling hazardous materials or equipment
Maintained accurate inventory levels for a variety of products and services offered by the post office
Inspected packages for proper postage and labeling before sending out mail items
Responded to 10 plus customer inquiries regarding postal services, pricing, and package tracking
Conducted regular maintenance on all postal equipment such as scales, computers, printers
Processed payments from customers using credit cards or other payment methods
Resolved customer complaints in an efficient manner while providing excellent customer service
Managed relationships with vendors to maintain quality supplies at competitive prices
Prepared reports on operational activities for upper management review
Developed strategies to improve efficiency within the post office's operations
Created promotional campaigns to increase awareness of postal services available in the area
Provided support during peak times such as holidays or special events requiring additional staffing resources
Analyzed data related to postal operations in order to identify areas needing improvement or optimization
Communicated postal laws and regulations
Helped customers pick out post office products
Monitored staff member adherence with regulations and procedures
Coordinated retail product display, stocking and pricing
Enabled employees to boost skills by conducting training programs
Evaluated employee performance, offering feedback on areas needing improvement
Reviewed employees' work schedules and attendance prior to submission to payroll department
Recruited and hired personnel to add talent to team
Collected payments for mail services or goods
Drafted and submitted detailed reports of post office activities to supervisors
Kept shifts properly staffed by creating and distributing work schedules
Supervised and coordinated postal facility's operational, management, and supportive services
Resolved customer complaints quickly to promote improved service.
Education
High School Diploma - undefined
Norwich Free Academy
Norwich, CT
06.2005
Skills
Stock control
Transactions oversight
Postal product pricing
Operational policies knowledge
Customer-Oriented
Environmental awareness
Records Maintenance
Employee Training
Workload Management
Deadline-oriented
Delivery Coordination
Safety Procedures
Certification
Time and Attendance Certified
Trainer Certified
Accomplishments
2022 MVP Award
2018 MVP Award
Timeline
Postmaster
United States Postal Service, USPS
03.2013 - 09.2023
High School Diploma - undefined
Norwich Free Academy
Time and Attendance Certified
Trainer Certified
Similar Profiles
Darius TaylorDarius Taylor
Laborer at United States Postal Service, USPSLaborer at United States Postal Service, USPS