Rhianna Montgomery
Las Vegas,NV
Summary
Dedicated Clinical Medical Assistant Extern at Las Vegas Spine And Pain Center, skilled in HIPAA compliance and patient education. Enhanced patient outcomes through effective communication and precise specimen collection. Proven ability to foster trust and collaboration, ensuring a compassionate environment while maintaining meticulous clinical documentation. Committed to delivering exceptional patient care.
Professional Clinical Assistant with solid experience in healthcare support. Strong expertise in patient care, medical procedures, and healthcare documentation. Known for team collaboration, adaptability, and achieving results. Skilled in phlebotomy, vital signs monitoring, and medical record management. Trusted for reliability and flexibility in dynamic clinical settings.
Level-headed Medical Assistant Extern committed to patient advocacy and collaboration with medical staff to improve patient communications. Outstanding multitasker and team player proficient in medical software and EMR system operations. Well-versed in charting patients, taking vitals and assessing patients.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Clinical Medical Assistant Extern
Las Vegas Spine And Pain Center
03.2025 - 03.2025
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Provided pre-and post-operative care instructions to patients undergoing surgical procedures, supporting successful recoveries.
- Educated patients on medication administration, promoting proper usage and adherence to prescribed instructions.
- Maintained strict compliance with HIPAA regulations, safeguarding sensitive patient information at all times.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Taught patients about medications, procedures, and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical chart reviews to confirm accuracy and completeness.
- Welcomed patients and inquired about wellbeing since last treatment.
- Sought feedback and guidance from supervisors to continuously improve performance.
Sales Associate
Legends
01.2024 - 03.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Patient Service Representative
OCH Regional Medical Center
06.2022 - 08.2023
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
Education
Diploma - Medical Assisting/ Phlebotomy
Northwest Career College
Las Vegas, NV05.2035
Diploma - General Studies
East Mississippi Community College
Mayhew , Ms06.2022
Skills
- HIPAA compliance
- Verbal communication
- Clinical documentation
- IV insertion
- Phlebotomy techniques
- Patient scheduling
- Insurance verification
- Specimen collection
- Appointment management
- Sterile technique
- Healthcare ethics
- EKG monitoring
- Emergency procedures
- Anatomy
- Medical coding
- Vital signs measurement
- Vital signs monitoring
- Active listening
- Written and verbal communication
- Patient confidentiality
- Patient education and counseling
- Medical terminology
- Cleaning and sanitation protocols
- Anatomy and physiology
- Patient data collection
- First aid and CPR certified
- Electronic health records management
- Vital signs documentation
- Time management
- Vitals collection and documentation
- Cleaning and sanitizing
- Patient care
- Excellent communication
- Reliability
- Team collaboration
- Adaptability and flexibility
- Operating EKG equipment
- Updating medical records
- Specimens collection and processing
- Electronic charting
- Medication administration
- Phlebotomy
- Multitasking
- Critical thinking
- Computer skills
- Calm under pressure
- Problem resolution
- Organization and time management
Certification
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
- Basic Life Support Certification (BLS)
- First Aid Certification
Timeline
Clinical Medical Assistant Extern
Las Vegas Spine And Pain Center
03.2025 - 03.2025
Sales Associate
Legends
01.2024 - 03.2024
Patient Service Representative
OCH Regional Medical Center
06.2022 - 08.2023
Diploma - Medical Assisting/ Phlebotomy
Northwest Career College
Diploma - General Studies
East Mississippi Community College
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