Rhianna Pensa
Monument,CO
Summary
Versatile and dynamic, with a proven track record at Pikes Peak Brewing, I excel in fermentation management and fostering team collaboration. My innovative recipe development and sensory analysis skills have significantly enhanced product quality and customer satisfaction. Demonstrating a keen proficiency in brewing techniques and a commitment to safety awareness, I have effectively contributed to reducing waste by over 30%.
Overview
4
4
years of professional experience
Work History
Brewer/Canning Distribution
Pikes Peak Brewing
09.2023 - Current
- Mentored junior brewers, fostering a collaborative learning environment and enhancing overall team performance.
- Managed inventory effectively, ensuring timely procurement of raw materials and minimizing waste.
- Participated in industry events and conferences, staying informed on emerging trends and technologies in brewing techniques.
- Streamlined communication within the team using project management tools for efficient scheduling of tasks.
- Checked specific gravity and pH of batches.
- Worked closely with quality control teams for ensuring consistency across multiple batches of brews produced.
- Adhered to good manufacturing practices and standard operating procedures.
- Maintained accurate records of brewing activities, enabling data-driven decision making for process improvements.
- Troubleshot issues within brewing equipment promptly to minimize downtime while maintaining high-quality outputs.
- Ensured compliance with local, state, and federal regulations by staying up-to-date on industry laws and guidelines.
- Collaborated with team members for smooth operations, resulting in reduced downtime and improved workflow.
- Read temperature, flow, and other meters and documented information.
- Washed production lines and storage containers to maintain clean and efficient work areas.
- Developed innovative recipes, leading to the introduction of new, successful beer varieties.
- Implemented safety protocols throughout the brewery, reducing accidents and promoting employee wellbeing.
- Collaborated with sales team to develop targeted distribution strategies, expanding market reach for the brews produced.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Bartender
Bell Brothers
01.2024 - 09.2024
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Assisted with inventorying beverage stock and bar supplies.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
Brewery Assistant
5 Branches Brewing
01.2021 - 09.2022
- Assisted in developing new beer recipes for increased customer satisfaction and sales growth.
- Enhanced customer relations through participation in brewery tours, providing informative insights into the brewing process.
- Strengthened relationships with suppliers through clear communication and timely resolution of any order discrepancies.
- Reduced waste output through careful monitoring of ingredient usage, optimizing resource allocation throughout the brewing process.
- Improved brewing process efficiency by maintaining and cleaning brewery equipment regularly.
- Maintained consistent beer quality by adhering to standard operating procedures during each stage of production.
- Aided brewers in meeting production deadlines through effective time management skills and proactive problem-solving abilities.
- Cultivated positive work setting for all employees by actively listening and communicating with team members focused on common goals.
- Documented batch production information such as ingredients and amounts, cycle times and temperatures observed.
- Promoted a safe work environment through strict adherence to safety guidelines and protocols during all brewery operations.
- Collaborated with team members for smooth operations, resulting in reduced downtime and improved workflow.
Server
Anclote Tap House
01.2021 - 09.2022
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Master of Science - Geographic Information Systems
University of South Florida
Tampa, FL08-2005
Bachelor of Science - Environmental Science/ Water Resources
University of South Florida
Tampa, FL08-2003
Skills
- Packaging Operations
- Brewing Techniques
- Safety awareness
- Cleaning Protocols
- Fermentation management
- Waste Management
- Sensory Analysis
- Yeast handling
- Production Scheduling
- Quality controls
- Recipe Development
- [Software Program] proficiency
- Beer styles knowledge
Languages
French
Professional Working
Timeline
Bartender
Bell Brothers
01.2024 - 09.2024
Brewer/Canning Distribution
Pikes Peak Brewing
09.2023 - Current
Brewery Assistant
5 Branches Brewing
01.2021 - 09.2022
Server
Anclote Tap House
01.2021 - 09.2022
Master of Science - Geographic Information Systems
University of South Florida
Bachelor of Science - Environmental Science/ Water Resources
University of South Florida