Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rhianna Proffitt

Summary

Thoughtful Residential Supervisor overseeing direct care for approximately 2-3 individuals in comprehensive residential facility. Approachable liaison between residents, families and other invested personnel, providing access to resources and support for reintegration to society. Engaging role model with enthusiasm for connecting individuals with resources necessary to pursue healthy and productive lives.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Residential Supervisor

Endless Abilities
01.2017 - Current
  • Recognized changes in behavior indicating potential crisis situations and took immediate and appropriate action.
  • Maintained caring, supportive and safe environment for residents through careful monitoring and continuous oversight.
  • Made sure that each shift had adequate coverage.
  • Mediated conflict to provide safe and secure environment through policy enforcement.
  • Observed strict safety guidelines and regularly inspected bedrooms and common areas for any issues that posed danger to residents and staff members.
  • Facilitated minor care needs of facility by reporting issues to maintenance department for quick resolution.
  • Established consistent relationships with clients to maintain professional boundaries.
  • Assisted clients in handling tough situations to resolve problems.
  • Maintained individual records of emergency contacts and administrative support documentation for clients.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Enforced policies and safety standards.
  • Supported personal needs of residents dealing with diverse conditions.
  • Solved grievances and complaints by collaborating with residents.
  • Provided knowledgeable emergency support in line with crisis protocols.

Shift Manager

Arbys Restaurant
10.2008 - 10.2019
  • Trained and mentored new employees to maximize team performance.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Excelled in every store position and regularly backed up front-line staff.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Worked closely with team members to schedule breaks.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.

Education

Bachelor of Science - Health Services

University of Saint Francis - Fort Wayne
Fort Wayne, IN

Associate of Science - Medical Assisting

Ivy Tech Community College of Indiana
Fort Wayne, IN

Skills

  • Direct Care Staff Oversight
  • Safety Inspections
  • Medical Appointment Scheduling
  • Patient Information
  • Residential Support
  • Emergency Situations
  • Quality Patient Care
  • Administrative Duties
  • Shift Coverage
  • Medical Assistance
  • Supporting Daily Living Needs
  • Daily Living Skills Instruction

Certification

  • CPR Training

Timeline

Residential Supervisor

Endless Abilities
01.2017 - Current

Shift Manager

Arbys Restaurant
10.2008 - 10.2019

Bachelor of Science - Health Services

University of Saint Francis - Fort Wayne

Associate of Science - Medical Assisting

Ivy Tech Community College of Indiana

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Rhianna Proffitt