Rhianna Rutledge
Atlanta,GA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. I'm motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
U-HAUL MOVING AND STORAGE
Atlanta, GA
09.2023 - Current
- Create contracts for U-HAUL rental equipment
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Resolved customer complaints in a professional manner.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
Cashier
KFC Restaurant
Norcross, GA
11.2023 - 06.2024
- Greeted customers and provided friendly customer service.
- Maintained cleanliness of work area throughout shift.
- Answered customer inquiries regarding menu items, prices, promotions and special offers.
- Cleaned and maintained the dining area, kitchen equipment, and counters.
- Assisted fellow team members with various duties when needed.
- Resolved customer complaints in a timely manner following company policies and procedures.
- Inspected equipment before use to identify any maintenance issues or malfunctions.
Education
Meadowcreek High School
Norcross, GA05-2026
Skills
- Appointment Scheduling
- Multi-Task Management
- Computer Proficiency
- Inventory Management
- Customer Service
- Building rapport
- Product Knowledge
- Document Control
- Store maintenance
- Palletizing
- Forklift Operation
- Cleaning supplies management
Timeline
Cashier
KFC Restaurant
11.2023 - 06.2024
Customer Service Representative
U-HAUL MOVING AND STORAGE
09.2023 - Current
Meadowcreek High School
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