Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
RHIANNA WHALEY

RHIANNA WHALEY

PERMITS COORDINATOR
Houston,TX

Summary

Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.

Overview

7
7
years of professional experience

Work History

PERMITS COORDINATOR

ELEVATION SOLAR
06.2020 - Current
  • Entered data, generated reports, and produced tracking documents.
  • Gathered and organized materials to support operations.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Used job-related software to draft and finalize written correspondence and documentation.
  • Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Applied for any clearances needed
  • Tracked records, filed documents and maintained communication between clients to manage office activities.
  • Participated in workshops and in-service meetings to enhance personal growth and professional development.
  • Handled incoming and outgoing shipping and receiving activities.
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
  • Utilized proactive communication abilities to resolve employment-related disputes.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Applied for all permits (mostly california)
  • Paid for all permits
  • Spreadsheet of all costs


Appointment Scheduler

HAYS ELECTRIC
06.2020 - 01.2023
  • Main point of contact for all leads
  • Called (emailed texted) scheduled,
  • Collected Electric & meter readings
  • Checked project sunroof
  • Input daily leads ECT
  • Answered phone calls and answered questions from potential customers.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Acted as first point of contact and set appointments for prospective clients.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Addressed client inquiries and updated database information.
  • Entered daily data in computer systems and documented office activities.

PERMITS COORDINATOR/Office Administrator

CONNECTED SOLAR
01.2020 - 02.2022
  • Collaborated with other departments to ensure customer orders met deadlines
  • Organized data by creating spreadsheets or other visual aids for easier analysis
  • Developed and implemented procedures to streamline coordination of customer orders
  • Handled administrative tasks for team members, helping projects run smoothly
  • Used computer software and systems to enter data and review and draft documents
  • Worked with supervisors or project managers to develop schedules, monitor deadlines and coordinate resources
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Reconciled account files and produced monthly reports.
  • Monitored and oversaw general cleaning of office in line with company cleanliness standards.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Developed detailed plans based on broad guidance and direction.

Banquet Captain

DINE CATERING & EVENTS
02.2019 - 05.2021
  • Assist chefs with food prep and expedite orders when needed
  • Work in a professional manner while serving, butler passing and telling buffets
  • Work events with a team as well as solo
  • Use good customer service skills to address customer concerns and requests
  • Work several events simultaneously, dividing time between each event
  • Provide excellent food and beverage service for banquet events
  • Maintain sense of urgency when on the service oor
  • Assist with set-up of tables, linens, chairs, etc., for full service of banquet events
  • Maintain back of the house, front of the house and side work duties for overall productivity of banquet events
  • Complete all other assigned duties when necessary
  • Maintain a professional appearance and mannerism
  • Maintain clear and open communication between all staff members for overall event success
  • Showed ability to multi-task
  • Set up for entertainment/sporting events
  • Displayed ability to complete different cash transactions
  • Displayed ability to complete opening and closing duties associated with bartending
  • Consistently displayed sales of 800 plus on any given shift
  • Monitors and responds to guest needs
  • Takes food and drink orders and delivers them in a timely manner
  • Explains menu items and food content
  • Maintains cleanliness of tableware and equipment
  • Clears and prepares tables for the next meal
  • Drapes and fold napkins
  • Carry heavy food trays from the kitchen to catering hall
  • Set tables with proper linen, aware and glassware
  • Acknowledge and greet guests in a friendly, courteous and respectful manner
  • Oversaw timeliness and quality of food delivery at high-volume events.
  • Liaised with venue management to monitor logistics and timelines.

Banquet Manager

WALTERS WEDDING ESTATES
01.2019 - 01.2020
  • Set up and broke down conference and banquet rooms to meet facility standards and specifications.
  • Provided exceptional service to guests by immediately addressing needs and requests.
  • Directed and managed banquet functions for 1-500 person event.
  • Organized banquet storage and surrounding areas to facilitate access to products and materials.
  • Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
  • Liaised with catering department about event changes and implemented requested adjustments.

BARTENDER/BANQUET SERVER

BANQUET CAPTAIN, 5TH & CARROL EVENTS
02.2016 - 06.2019

Bartender Supervisor

COLONIAL COUNTRY CLUB
04.2016 - 04.2019
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Trained [Number] new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Served high customer volumes during special events, nights, and weekends.

CATERING MANAGER/LEAD CATERER/ BARTENDER

WALTERS WEDDING ESTATES
01.2016 - 01.2019
  • Organized data by creating spreadsheets or other visual aids for easier analysis
  • Developed and implemented procedures to streamline the coordination of customer orders
  • Collaborated with other departments to ensure customer orders met deadlines
  • Responded to telephone calls and emails from customers or clients to answer questions or resolve problems
  • Handled administrative tasks for team members, helping projects run smoothly
  • Supervised and assisted, and staff during the preparation and presentation of food
  • Responsible for hiring and coordinating staff for offsite engagements
  • Designed displays for trade shows to showcase both the food and decorating schemes
  • Supervised servers & bartenders during each event
  • Full service setup & breakdown
  • Venue tours & tastings
  • Buffet/Plated meal service/bar
  • Bartending
  • Scheduling
  • Proficient in Party Planning Software
  • Open house events
  • Trained new employees on business policies and procedures
  • Worked with a team of servers, bussers, cook staff and management to ensure a successful work environment
  • Developed and maintained relationships with customers to maximize repeat business
  • Set up/took down event and guest areas with customized products and beverages
  • Memorized menu list to offer to customers
  • Attended trainings and seminars to further improve serving skills
  • Coordinated with the kitchen to ensure all orders are taken and prepared on time
  • Provided Butler passed appetizers and beverages prior to main event
  • Served all orders according to seating specifications
  • Served breakfast, lunch, dinner, and break services for an array of different corporate groups, weddings, conference groups, off site in home catering for private parties, family reunions, private events and internal meetings and services
  • Set all appropriate IT equipment pertaining to each event
  • Helped group leader with any questions or last minute changes
  • Full service setup & breakdown (Including) linens, decor, oral arrangements, plates, utensils, glassware, bar, buffet/plated
  • Scheduling for caterers & events

Education

High school diploma -

Skills

  • CRM Software
  • Permit Applications
  • Application Coordinating
  • Telephone Management
  • Customer Conflict Resolution
  • Client Needs Assessment
  • Lead Qualification
  • Appointment Booking
  • Data Verification
  • Business Communications
  • Appointment and Meeting Scheduling
  • Time Management
  • Salesforce CRM
  • Microsoft Office
  • Willingness to Learn
  • Attention to Detail
  • Office Supplies and Inventory
  • Client Relationship Management

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer, Additional Information

Timeline

PERMITS COORDINATOR - ELEVATION SOLAR
06.2020 - Current
Appointment Scheduler - HAYS ELECTRIC
06.2020 - 01.2023
PERMITS COORDINATOR/Office Administrator - CONNECTED SOLAR
01.2020 - 02.2022
Banquet Captain - DINE CATERING & EVENTS
02.2019 - 05.2021
Banquet Manager - WALTERS WEDDING ESTATES
01.2019 - 01.2020
Bartender Supervisor - COLONIAL COUNTRY CLUB
04.2016 - 04.2019
BARTENDER/BANQUET SERVER - BANQUET CAPTAIN, 5TH & CARROL EVENTS
02.2016 - 06.2019
CATERING MANAGER/LEAD CATERER/ BARTENDER - WALTERS WEDDING ESTATES
01.2016 - 01.2019
- High school diploma,

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