Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Rhiannan Twigg

Okemah,OK
Rhiannan Twigg

Summary

Dynamic leader with a proven track record at BJs Dinner, enhancing customer satisfaction through effective operations management and team building. Skilled in strategic planning and problem resolution, I successfully implemented cost-saving measures that improved service delivery and fostered employee motivation, driving business growth and loyalty.

Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Dynamic individual with hands-on experience in Area of expertise and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

2026
years of professional experience

Work History

Omegas

General Manager

Butner Eagles Booster Club

President Volunteer
10.2023 - Current

Job overview

  • Increased program visibility by utilizing various marketing platforms to share success stories and recruit additional volunteers.
  • Championed diversity inclusion principles throughout every aspect organizational life, resulting broader representation across various sectors society contributing unique perspectives toward overall success initiatives undertaken.
  • Developed comprehensive strategies designed not only to drive initial interest in volunteering but also foster long-term engagement from those who choose this path.
  • Analyzed program data to identify areas for improvement, resulting in enhanced processes and procedures.
  • Streamlined communication between volunteers, staff, and partner organizations to ensure seamless collaboration.
  • Provided ongoing support for volunteers throughout their tenure with the organization, addressing any concerns or issues that arose during this period promptly and professionally.
  • Increased awareness of specific causes within the community through targeted outreach campaigns involving both traditional media sources as well as social platforms.
  • Forged alliances with local entities to enhance available resources for volunteers.
  • Recognized individual achievements within our team through regular acknowledgment activities aimed at celebrating outstanding contributions made by dedicated individuals.
  • Managed budgets effectively while maintaining high-quality programming for all participants involved in the organization''s initiatives.
  • Coordinated events that showcased the impact of volunteer efforts on the community while also serving as recruitment tools for potential new contributors.
  • Strengthened community bonds by organizing and leading volunteer initiatives.
  • Enhanced volunteer retention rates by creating a welcoming and supportive environment for all participants.
  • Organized special activities and events for existing club members, including service projects, parties and procedural meetings.
  • Partnered closely with club officers to develop successful strategies promoting club growth.
  • Educated new members and officers on policies and procedures relevant to different roles.

Vanessa

Private Nanny
12.2018 - 11.2020

Job overview

  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
  • Oversaw household duties such as light housekeeping tasks or running errands when required.
  • Played games, worked on puzzles, and read books to young children.
  • Prepared healthy, age-appropriate snacks and meals.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
  • Led indoor and outdoor activities to entertain and occupy children.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Enhanced children''s emotional well-being by providing consistent and nurturing care.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Promoted healthy eating habits by preparing nutritious meals and snacks on a daily basis.
  • Implemented daily routines for optimal child development and created a structured environment.
  • Conducted regular safety checks and maintained a clean, hazard-free environment for the children at all times.
  • Organized engaging activities that incorporated age-appropriate educational components for cognitive development.
  • Adapted caregiving approaches based on individual needs of each child to provide personalized support.
  • Collaborated with parents to establish effective bedtime routines, resulting in improved sleep patterns for the children.
  • Supported emotional growth by helping children navigate conflicts with empathy and understanding while teaching problem-solving skills.
  • Provided safe transportation to and from school, extracurricular activities, and other events.
  • Maintained detailed logs of daily activities, milestones achieved, and any behavioral or health concerns that arose during care hours.
  • Encouraged social interactions through playdates, group outings, and community events.
  • Planned special outings or themed days around children's interests or areas of study in their school curriculum.
  • Taught children everyday skills and language.
  • Facilitated relationships with children and parents by developing caring and structured home environments.
  • Taught children basic life skills, manners and personal hygiene.
  • Assisted with light housekeeping duties as well as running errands.
  • Transported children to and from activities using personal or family vehicle.
  • Provided developmentally appropriate activities for children.
  • Monitored children's play activities to verify safety.
  • Developed games and activities using arts and crafts to support learning and verbal skills.
  • Organized activities that enhanced children's physical, emotional, and social well-being.

Maxine Smith

Personal Caregiver
10.2018 - 02.2019

Job overview

  • Organized the patient area thoroughly.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Ensured client safety by closely monitoring their health conditions and promptly addressing any concerns or emergencies.
  • Improved client satisfaction by providing personalized care and attention to their unique needs.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Assisted patients with self-administered medications.
  • Managed household duties for clients, ensuring a clean and organized environment conducive to their wellbeing.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Assisted clients in maintaining independence through consistent support and encouragement.
  • Implemented creative strategies to keep clients engaged in activities that promoted cognitive functioning and mental stimulation.
  • Developed positive relationships with clients by demonstrating empathy, patience, flexibility, which led to increased trust between caregiver and client.
  • Provided emotional support for clients during difficult times, fostering trust and strong rapport.
  • Utilized strong problem-solving skills to address unforeseen issues or complications in the caregiving process effectively.
  • Provided respite care for family caregivers, allowing them to take breaks and focus on personal needs while maintaining a high level of care for their loved one.
  • Documented vitals, behaviors, and medications in client medical records.
  • Collaborated with family members to ensure effective communication regarding the care plan and any necessary adjustments.

Bjs Dinner

Restaurant Floor Manager
01.2012 - 09.2016

Job overview

  • Enhanced customer satisfaction by implementing efficient floor management strategies and maintaining a clean, inviting dining environment.
  • Assisted in revenue growth by contributing innovative ideas for menu development, promotions, and special events.
  • Evaluated employee performance regularly through observations and one-on-one meetings for continuous improvement opportunities.
  • Fostered teamwork among staff members through clear communication of goals, expectations, and responsibilities.
  • Resolved customer complaints promptly and professionally, leading to repeat business and positive reviews.
  • Streamlined daily operations for smooth service flow through effective staff scheduling, task delegation, and communication.
  • Improved employee retention rates by providing ongoing support, coaching, and constructive feedback to foster professional growth.
  • Maintained strong relationships with guests by addressing their needs in a timely and personalized manner, leading to increased loyalty and repeat business.
  • Collaborated with the kitchen staff to ensure timely delivery of high-quality meals during peak periods.
  • Increased overall restaurant efficiency by training team members on best practices and ensuring adherence to company policies and procedures.
  • Maintained high food safety standards through regular inspections and strict adherence to sanitation guidelines.
  • Managed inventory levels to minimize waste while maintaining adequate stock for daily operations.
  • Managed supplier relationships to guarantee prompt inventory delivery.
  • Reduced wait times during peak hours by refining table turnover processes and coordinating effectively between front-of-house and back-of-house teams.
  • Developed detailed floor plans for optimal table placement, resulting in improved guest experience and increased seating capacity.
  • Ensured proper cash handling procedures were followed at all times, reducing discrepancies in daily sales reports.
  • Oversaw staff hiring process including interviews and background checks, ensuring selection of qualified candidates who aligned with the restaurant''s values.
  • Monitored labor costs closely to maximize profitability without compromising the guest experience or employee morale.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Carefully interviewed, selected, trained, and supervised staff.

The Beccan

General Manager
01.2011 - 03.2013

Job overview

  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget implementations, employee evaluations, and contract details.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
  • Reduced time to market for new products by optimizing development processes and enhancing cross-functional team collaboration.

Paradise Bowling Alley

Bartender Shift Manager
01.2007 - 06.2008

Job overview

  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Set up bar for operation, obtained cash bank, and stocked service bar.
  • Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
  • Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
  • Monitored compliance with local and state liquor laws, ensuring all employees were properly trained and licensed to serve alcoholic beverages.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Old General Steakhouse Bar, Saloon

Floor Manager
01.2003 - 12.2006

Job overview

  • Managed store inventory and stock levels to maintain availability of products.
  • Managed team of Number employees to maintain smooth-running operations of shop floor.
  • Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
  • Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Oversaw supply restocking, area cleaning, and product organization.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Made personal recommendations for customers by sharing product knowledge and demonstrating product.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Performed closing procedures Number times weekly by balancing cash drawers and reconciling credit card transactions.
  • Boosted employee morale by recognizing outstanding performances, resulting in higher productivity levels.
  • Created an inclusive workplace atmosphere that fostered teamwork among employees of diverse backgrounds.
  • Assisted customers in locating desired products quickly and provided knowledgeable advice on selections when needed.
  • Ensured compliance with safety regulations, maintaining a clean and hazard-free environment for staff and customers.
  • Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
  • Maintained an aesthetically pleasing store layout through strategic merchandise placement and visual displays, driving customer interest in products.
  • Reduced employee turnover rate by fostering a supportive work culture that encouraged professional growth opportunities.
  • Enhanced team performance through regular training, mentoring, and constructive feedback.
  • Boosted sales performance through targeted training programs for new employees.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Education

Curtis Highschool
University Place, WA

Diploma
06.1999

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Effective leader
  • Efficient multi-tasker
  • Time management
  • Team leadership
  • Staff management
  • Customer relations
  • Relationship building
  • Staff training
  • Training and development
  • Inventory control
  • Customer relationship management
  • Goal setting
  • Staff supervision
  • Employee scheduling
  • Verbal and written communication
  • Administrative skills
  • Staff training and development
  • Staff development
  • Motivation
  • Schedule management
  • Client relations
  • Staff motivation
  • Customer retention
  • Deadline oriented
  • Process improvements
  • Strategic planning
  • Vendor relationships
  • Performance improvement
  • Facility management
  • Performance improvements
  • Workflow planning
  • Purchasing
  • Recruitment
  • Troubleshooting expertise
  • Purchasing and planning
  • Operations oversight
  • Project planning
  • Sales expertise
  • Cost reductions
  • Team oversight
  • Marketing
  • Sales analysis
  • Sound judgment
  • New business development
  • Vendor sourcing
  • Vendor negotiations
  • Loss prevention

Timeline

President Volunteer

Butner Eagles Booster Club
10.2023 - Current

Private Nanny

Vanessa
12.2018 - 11.2020

Personal Caregiver

Maxine Smith
10.2018 - 02.2019

Restaurant Floor Manager

Bjs Dinner
01.2012 - 09.2016

General Manager

The Beccan
01.2011 - 03.2013

Bartender Shift Manager

Paradise Bowling Alley
01.2007 - 06.2008

Floor Manager

Old General Steakhouse Bar, Saloon
01.2003 - 12.2006

General Manager

Omegas

Curtis Highschool

Diploma

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Rhiannan Twigg