Rhianni Williams
Summary
Energetic professional eager to deliver positive, memorable experiences to every customer/patient. Consistently exceed expectations with strong time management and multitasking abilities. Quick learner and hard worker with great interpersonal skills. Reliable team player with a strong background in Health and Customer service environments. Motivated to continue to learn and grow as a Health service professional.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Holy Cross Health
03.2025 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Interviewed patients prior to or on the first office visit to verify demographic and financial information, while working within HCMG/hospital policies and procedures.
Bilingual Patient Service Representative
Community Medical Group
03.2024 - 03.2025
- Coordinated appointments and confirmed follow-ups to meet patient needs.
- Provided patients with the required paperwork and verified information for records.
- Obtained and entered demographic, clinical, and financial data into the eCW computer system.
- Reminded patients of appointments in advance and as needed as defined by department workflows.
- Assisted patients with insurance verification, explaining coverage details and financial responsibility.
- Answered department telephone calls and politely provided information and assistance.
- Assisted 90% of immigrant patients with medical appointments
- Notified supervisor of customer complaints or critical issues for prompt assistance or remediation.
- Complied with all HIPAA regulations and organizational standards of patient confidentiality.
Member Service Advocate
Cigna Healthcare
08.2023 - 02.2024
- Engaged with customers to understand needs, resolve issues, and answer questions.
- Referred customers to appropriate departments or personnel to swiftly resolve issues.
- Managed time by prioritizing workload and juggling multiple tasks simultaneously.
- Made concise and detailed notations as it pertains to member records.
- Educated customers on how the plan works, including benefits, cost sharing, and levels of coverage across various Healthcare Organizations.
- Utilized computer systems to research and record account information.
- Shared insights with management on member inquiries, concerns, and complaints.
Physical Therapy Technician
Doral Physical Therapy
12.2022 - 08.2023
- Assisted patients in performing exercises, stretches, and other therapeutic activities to improve mobility and strength.
- Observed patients during therapy sessions to assess progress.
- Administered modalities such as hot and cold packs, ultrasound machines, and electrical stimulation units per the direction of a physical therapist.
- Escorted patients from reception area to assigned treatment room.
- Adhered to established clerical confidentiality standards as defined by HIPAA.
Sales Associate
Ross Dress For Less
07.2022 - 04.2023
- Welcomed customers and offered quick assistance to handle diverse needs.
- Operated cash register and POS to handle purchases, refunds, and exchanges.
- Maintained inventory records for restocking purposes.
- Supported cashiers/customers to locate products, confirm prices, and replenish stock.
- Minimized loss by watching for and recognizing security risks and active theft.
- Completed merchandise floor set according to standards and directives.
General Merchandise Clerk
San Antonio Zoo
12.2021 - 06.2022
- Helped customers locate products and processed orders for out-of-stock items.
- Kept sales floor attractive and customer-ready by regularly recovering departments with fronted, organized, and well-stocked merchandise.
- Transported merchandise from the stockroom to the sales floor and followed planograms to accurately replenish items.
- Attended training and workshops to ensure readiness.
Physical Therapy Intern
Momentum Physical Therapy Clinic
03.2022 - 04.2022
- Assisted PTs and served more than 50+ hrs.
- Worked under physical therapist supervision to teach patients how to perform exercises to improve the strength and stability of different joints.
- Complied with all regulations regarding patient safety.
- Assisted patients in learning to use supportive devices such as crutches.
- Maintained patient confidentiality by safeguarding patient information.
- Supported patients through prescribed exercises and strength training programs.
Grocery Bagger
Randolph AFB Commissary
06.2019 - 01.2022
- Greeted customers and promoted positive experiences.
- Bagged/loaded groceries quickly to keep checkout lines moving and customers happy.
- Returned unwanted items to proper areas within the store.
- Pitched in to help with special tasks and assignments during slow periods.
- Collected shopping carts from parking lot and moved to appropriate areas.
- Addressed customer questions and assisted in finding product locations.
Front Desk Receptionist
Hampton Inn & Suites by Hilton
09.2021 - 12.2021
- Welcomed patrons and engaged in friendly conversations during check-in process.
- Handled incoming/outgoing phone calls and routed callers to appropriate personnel.
- Obtained necessary information for reservations and rate quoting.
- Communicated with all levels of personnel to support daily functions.
- Maintained good communication and teamwork with fellow associates.
- Kept records of reservation times, room availability and guest accounts.
Education
Associate of Arts -
St. Philip's College
San Antonio, TX05.2022
High School Diploma - undefined
Chisholm Trail High School
05.2019
Skills
- Teamwork / Adaptability
- Time Management & Detail-oriented
- Interpersonal skills
- CPR/ First Aid HIPPA knowledge
- Medical Web Applications
- Customer Service (5 yrs)
- Computer skills
- Compassion & Empathy
- Effective communication
- BLS certified
- Skilled in the Epic Electronic Health Record (EHR) system
- Conversational Spanish skills
Certification
- Certified Basic Life Support (BLS)
- Certified Stop the Bleed
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Patient Care Coordinator
Holy Cross Health
03.2025 - Current
Bilingual Patient Service Representative
Community Medical Group
03.2024 - 03.2025
Member Service Advocate
Cigna Healthcare
08.2023 - 02.2024
Physical Therapy Technician
Doral Physical Therapy
12.2022 - 08.2023
Sales Associate
Ross Dress For Less
07.2022 - 04.2023
Physical Therapy Intern
Momentum Physical Therapy Clinic
03.2022 - 04.2022
General Merchandise Clerk
San Antonio Zoo
12.2021 - 06.2022
Front Desk Receptionist
Hampton Inn & Suites by Hilton
09.2021 - 12.2021
Grocery Bagger
Randolph AFB Commissary
06.2019 - 01.2022
High School Diploma - undefined
Chisholm Trail High School
Associate of Arts -
St. Philip's College
Similar Profiles
KEEYANA L. DAVIESKEEYANA L. DAVIES
Sr/Senior Executive Assistant at Holy Cross HealthSr/Senior Executive Assistant at Holy Cross Health
Lena PrattLena Pratt
RN Case Manager-Intermediate Care Unit at Holy Cross HealthRN Case Manager-Intermediate Care Unit at Holy Cross Health
O'neka SimptonO'neka Simpton
Endoscopy Technician at Holy Cross HealthEndoscopy Technician at Holy Cross Health
Brittany RobertsonBrittany Robertson
Patient Care Coordinator/ Patient Care Manager at Performance Health and WellnessPatient Care Coordinator/ Patient Care Manager at Performance Health and Wellness
Jonathan GreeneJonathan Greene
Patient Intake Coordinator/Patient Care Coordinator at Evolve TelemedicinePatient Intake Coordinator/Patient Care Coordinator at Evolve Telemedicine