Rhiannon Angus
Kirkland,WA
Summary
District Manager with demonstrated experience managing company assets and developing people for future growth. Strategic planner talented in seeing multiple options for improvement, operational streamlining and potential growth.
Overview
5
5
years of professional experience
Work History
District Manager
Glacier West Self Storage
Kirkland, WA
08.2021 - Current
- Built positive and productive relationships with store and field leadership.
- Supervises 10 locations to enforce high-quality standards of operation.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Improved operational standards, personnel moves, and merchandising strategies.
- Led 18 managers and assistant managers for multiple Self storage properties.
- Hired and led 6 managers and assistant managers for the multiple Self Storage properties.
Training Manager
Glacier West Self Storage
Kirkland, WA
04.2019 - 08.2021
- Conducted orientation sessions and organized on-the-job training for new hires.
- Trained new hires to perform cross-training exercises with experienced workers.
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
- Organized and edited training manuals, multimedia visual aids and other educational materials.
- Communicated all learning and performance objectives, schedules and training assessments to upper management.
- Reviewed and edited all training materials for accuracy and company policy compliance.
Property Manager and Training Manager
West Coast Self Storage
Monroe, WA
11.2017 - 04.2019
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Maintained sufficient number of units market-ready for lease.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
Education
GED - GED
Central Texas College
Killeen, TX01.2012
Skills
- Employee Coaching and Motivation
- Performance Oversight
- Organizational Analysis
- Administration and Reporting
- Market Research
- Team Leadership
- Performance Tracking and Evaluations
- Policies and Procedures
- Scheduling and Coordinating
- Customer Service
- Sales Forecasts
- Staff Supervision
- Conflict Management
- Action Plans
- Operations Improvement
- Recruiting and Hiring
- Managing Operations and Efficiency
- Client Relationship-Building
- Vendor Management
- Strategic Planning
- Budget Management
- Information Analysis
- Suggestive Selling
- Attention to Detail
- Community Organization
- Budgeting Skills
- Team Growth
- Productivity Improvements
- Bid Review
- Group Presentations
- Statistical Recording
- POS Inventory System Operation
- Report Preparation
- Retail Inventory Management
- Social Perceptiveness
- Organizational Leadership Skills
- Negotiation and Conflict Resolution
- Team-Building Exercises
- Delegating Work Assignments
- Reading Comprehension
- Social Media Platforms
- Scoring Standards
- Strategic Networking
- Property Auditing
- Facility Tours
- Team Meetings
- Strategic Selling
- Industry Knowledge
Timeline
District Manager
Glacier West Self Storage
08.2021 - Current
Training Manager
Glacier West Self Storage
04.2019 - 08.2021
Property Manager and Training Manager
West Coast Self Storage
11.2017 - 04.2019
GED - GED
Central Texas College
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