Rhiannon Barnes
Texas Roadhouse
Goliad,TX
1
Certification
8
years of professional experience
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Work History
Waitress
2 Years 3 Months- Managed multiple tables efficiently to ensure timely food delivery.
- Provided exceptional customer service to enhance guest satisfaction.
- Collaborated with kitchen staff to streamline order accuracy and presentation.
- Trained new waitstaff on menu knowledge and service standards.
- Implemented upselling techniques to increase overall sales revenue.
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Resolved customer complaints promptly to ensure repeat business.
- Monitored inventory levels to assist in supply ordering and management.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
Home Health Aide
1 Year 10 Months- Developed personalized care plans in collaboration with families and medical staff.
- Monitored and reported changes in client health status to healthcare professionals.
- Administered prescribed medications following established protocols for patient care.
- Assisted clients with daily living activities, ensuring comfort and safety.
- Maintained accurate records of services provided, enhancing communication with team members.
- Implemented infection control measures to promote a hygienic environment for clients.
- Provided emotional support and companionship, fostering client well-being and independence.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
- Provided transportation and appointments management.
Nurse Aide
10 Months- Monitored vital signs and reported changes to nursing staff promptly.
- Assisted patients with daily living activities, promoting comfort and dignity.
- Collaborated with interdisciplinary teams to enhance patient care plans.
- Documented patient information accurately in electronic health records systems.
- Maintained cleanliness and organization of patient rooms and common areas.
- Trained new staff on best practices for patient assistance and safety protocols.
- Implemented infection control procedures to ensure a safe environment for patients.
- Provided emotional support to patients and families, fostering a compassionate atmosphere.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with daily living activities for patients, ensuring optimal independence and quality of life.
- Tended to patients with diverse medical conditions, including dementia, Parkinson's disease and diabetes, adapting care approaches accordingly.
- Assisted patients with mobility issues in areas such as beds, wheelchair usage, and automobile travel.
- Facilitated seamless transitions between shifts by delivering thorough reports on patients'' status at shift handover meetings.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Improved patient mobility by assisting with range-of-motion exercises, ambulation, and transfers.
- Enhanced patient comfort by providing exceptional personal care and maintaining a clean living environment.
- Assisted with patient transfer and ambulation.
- Kept accurate records of patients' care, condition, and progress.
- Scheduled and accompanied client to medical appointments.
- Maintained strict infection control protocols while performing wound care, catheter care, and other medical procedures.
- Used company software and databases to maintain records of services performed and patient conditions.
- Promoted patient safety by closely monitoring vitals, reporting abnormal findings to nursing staff, and administering medications as directed.
- Promoted patient socialization, self-care and development by recognizing and using patient strengths to motivate patient.
- Maintained and organized patient rooms and communal spaces to minimize environmental and safety hazards.
- Contributed to efficient healthcare team communication through accurate documentation of patient information and regular updates on their progress.
- Contributed to a positive workplace culture by mentoring newly hired nurse aides and sharing best practices.
- Documented vital signs to inform nurses and physicians of any changes in patient status.
Barista
3 Years- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Crafted high-quality beverages following standardized recipes and techniques.
- Trained new baristas on beverage preparation, equipment use, and customer interaction standards.
- Maintained cleanliness and organization of workstations and equipment for optimal efficiency.
- Collaborated with team members to streamline operations during peak hours, enhancing service speed.
- Implemented inventory management practices to ensure adequate stock levels of ingredients and supplies.
- Monitored cash register functions, ensuring accurate transactions and adherence to cash handling policies.
- Assisted in developing promotional displays to enhance product visibility and drive sales initiatives.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, a positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled the line and crowd with quick, efficient service.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with a focus on speed, quality and consistency.
- Created a wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Cashier Trainer
1 Year 4 Months- Developed training materials to enhance efficiency and consistency across cashier operations.
- Trained new cashiers on customer service protocols and operational procedures.
- Implemented best practices for cash handling, ensuring adherence to company policies.
- Mentored team members in effective communication techniques to improve customer interactions.
- Collaborated with management to identify areas for improvement in cashier workflows.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed and maintained courteous and effective working relationships.
Education
No Degree - Nursing
High School Diploma
Skills
Order taking
Payment processing
Cash handling
Safe food handling
Customer service
Greeting guests
Attention to detail
Strong multitasking
Service prioritization
Handling complaints
Complaint resolution
Decision-making
Team collaboration
Hospitality expertise
Cleanliness
Interpersonal communication
Active listening
Memory retention
Housekeeping tasks
Bathing assistance
Dressing assistance
Mobility support
First aid
Safety assessments
Patient advocacy
Vital signs monitoring
Recording vital signs
Documentation
Charting
Care management
ADL support
Behavior support
Sales strategies
Patient care
Patient advocacy
Charting
Sales strategics
Certification
- BLS- expires 1/14/2028
- TABC- expires 11/10/2027
Timeline
Home Health Aide
Alamo Consumer Direct
08.2024 - 06.2026Read More
Waitress
Texas Roadhouse
04.2024 - 07.2026Read More
Nurse Aide
La Bahia Nursing and Rehabilitation
04.2023 - 02.2024Read More
Barista
Starbucks, Target
07.2020 - 07.2023Read More
Cashier Trainer
Whataburger
12.2018 - 04.2020Read More
Victoria College
No Degree from Nursing
Read More
Goliad Highschool
High School Diploma
Read More