Summary
Overview
Work History
Education
Skills
Timeline
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Rhiannon Barney

Bremerton,WA

Summary

Adept Information Systems Technician with a distinguished track record in the United States Navy (USN), excelling in technical troubleshooting, secure communications, and customer service. Expert in managing and maintaining advanced communication systems, including radio frequency (RF) equipment, satellite links, and cryptographic security. Proven ability in software updates, hardware maintenance, and end-user support, consistently delivering solutions that enhance system efficiency and exceed expectations. Skilled in fostering client relationships and ensuring seamless communication in mission-critical environments, contributing to improved operational effectiveness and user satisfaction.

Overview

6
6
years of professional experience

Work History

Radioman

United States Navy, USN
09.2018 - 08.2021
  • Communications Systems Management: Managed, operated, and maintained advanced communication systems, including secure voice, data, and satellite communication networks.
  • Network Administration: Provided support for network infrastructure, including LAN/WAN, routers, switches, and cybersecurity protocols to ensure secure and reliable communication.
  • Satellite Communications: Proficiency in satellite communications systems, including setting up and managing satellite links for voice and data transmission.
  • Troubleshooting and Maintenance: Diagnosed and repaired communication systems and equipment, ensuring operational readiness and minimizing downtime.
  • Technical Documentation: Created and maintained detailed technical manuals, operational procedures, and maintenance records for communication systems.
  • Mission-Critical Communication Support: Provided real-time communication support during missions, ensuring seamless coordination between units.
  • Emergency Communication Procedures: Trained in and executed emergency communication protocols, including setting up and operating alternative communication channels in crisis situations.
  • Adaptability: Operated in various environments and under different operational conditions, demonstrating the ability to adapt to new technologies and protocols.
  • Attention to Detail: Ensured accuracy in handling and securing sensitive communication data, reducing the risk of security breaches.

Information Systems Technician

United States Navy, USN
08.2021 - 09.2024
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Created support documentation that enabled user community to extend skills, leverage system features, and find resolutions to questions without intervention from support team.
  • Identified and solved technical issues using variety of diagnostic tools and tactics.
  • Trained users on how to properly operate equipment and software programs.
  • Assisted with updating technical support best practices for use by team.
  • Provided basic end-user troubleshooting and desktop support.
  • Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
  • Worked with Microsoft 365 and legacy Microsoft office.
  • Compiled and accurately entered data for each customer encounter to record in system.
  • Coached and trained end-users on functions, features and basic troubleshooting of software such as Microsoft Outlook and Powerpoint.
  • Provided on-call support for critical issues related to Microsoft 365.
  • Attended regular client meetings to report project progress and address questions.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Configured hardware and granted system permissions to new employees.
  • Provided comprehensive customer service support across multiple departments.

Education

No Degree - Business Management

Feather River College
Quincy, CA

Skills

  • Software Updates
  • Systems administration
  • Networking issues
  • End-user training and support
  • Application support
  • Technical Troubleshooting
  • System diagnostics
  • Hardware and software maintenance
  • Remote Support
  • Troubleshooting skills
  • Customer Service
  • Radio Frequency Knowledge
  • Satellite Communications
  • Quality Control
  • Equipment Troubleshooting
  • Interference Mitigation
  • Spectrum Management

Timeline

Information Systems Technician

United States Navy, USN
08.2021 - 09.2024

Radioman

United States Navy, USN
09.2018 - 08.2021

No Degree - Business Management

Feather River College

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Rhiannon Barney