Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rhiannon Beach

Aztec

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Professional administrative expert with proven ability to manage front desk responsibilities and improve organizational efficiency. Brought valuable experience in client relations and office management. Known for strong teamwork skills and adaptability, ensuring seamless operations and positive outcomes.

Overview

5
5
years of professional experience

Work History

Front Desk Coordinator

Fast Signs of Farmington
08.2024 - Current
  • Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
  • Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
  • Generated estimates based on customer needs.
  • Scheduled appointments for customers.
  • Furnished customers with details about their specific requirements.
  • Coordinated with back of house employees to ensure that all aspects of every job was completed in a timely, efficient manner.
  • Conducted quality checks on all work completed.
  • Consistently conveyed information clearly and concisely to colleagues, actively listened to their feedback and ensured everyone was on the same page regarding project details.
  • Resolve customer complaints and issues.
  • Provide exceptional customer service to keep existing customers, and generate new clients.
  • Light housekeeping duties to maintain the front of the shop for customers.

Front Desk Agent

General Palmer Hotel
07.2022 - 08.2024
  • Took reservations over phone, in person and via computer for guests and provided confirmation information
  • Answered customer telephone calls promptly and appropriately handled needs
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout
  • Collected room deposits, fees and payments
  • Used internal software to process reservations, check-ins and check-outs
  • Issued room keys to guests upon check-in and answered questions regarding proper use
  • Answered multi-line phone system and greeted callers enthusiastically
  • Welcomed each new arrival pleasantly and confirmed reservations and identification
  • Oversaw fast-paced front desk operations and guests' needs at busy facility
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
  • Responded swiftly to room requests and other inquiries made via establishment website, email or phone
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours

Cashier

Speedway
06.2021 - 07.2022
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels
  • Worked flexible schedule and extra shifts to meet business needs
  • Helped customers complete purchases, locate items and join reward programs
  • Restocked and organized merchandise in front lanes
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • Worked closely with shift manager to solve problems and handle customer concerns
  • Maintained cash drawer of $200 or more per shift

Office Assistant

Motorcycle Performance Headquarters
01.2020 - 07.2020
  • Kept and maintained lasting relationships, and created new ones with customers by providing exceptional customer service
  • Accurately filled out and filed service write-ups by identifying customer complaint, and giving a quote based on parts and labor
  • Compiling a parts list and ordering all parts needed for services and the shop
  • Work directly with vendors ordering quality parts and merchandise for retail
  • Accurately running a cash register and maintaining the till
  • Ring up all sales in a kind and courteous manner
  • Light book keeping duties including filing taxes, and paying vender bills
  • Light housekeeping
  • Manning the front counter and keeping all guests taken care of and happy

Education

Some college - Associates in Business Administration

San Juan College
Farmington, NM

Skills

  • Organizational Proficiency
  • Administrative support
  • POS System Management
  • End-of-Day Analysis
  • Strong customer-centric approach

Timeline

Front Desk Coordinator

Fast Signs of Farmington
08.2024 - Current

Front Desk Agent

General Palmer Hotel
07.2022 - 08.2024

Cashier

Speedway
06.2021 - 07.2022

Office Assistant

Motorcycle Performance Headquarters
01.2020 - 07.2020

Some college - Associates in Business Administration

San Juan College

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Rhiannon Beach