Rhiannon Burgos
Pasadena,CA
Summary
Organized and proficient Bank Teller with excellent time management skills and a focus on providing professional, courteous customer service. Committed to integrity and accuracy, experienced in cash handling, drawer balancing, loan processing, and inventory management. Strong analytical abilities, effective communication, and a collaborative approach to teamwork. Proven track record of adapting quickly to new environments. Eager to contribute to team success and further develop professional skills. Positive attitude and dedication to continuous learning and growth, ready to make a valuable impact.
Overview
3
3
years of professional experience
Work History
Teller & Front Desk Representative
Logix Federal Credit Union
02.2024 - Current
- In my role as Teller at Logix Federal Credit Union, I have processed cash transactions with accuracy, including deposits, withdrawals, and transfers, while ensuring compliance with financial regulations and bank policies.
- I maintained detailed records of transactions and balances, demonstrating exceptional attention to detail and organization.
- I also recommended tailored financial products such as loans, credit cards, and savings plans to members, supporting their financial goals.
- Through my effective collaboration with fellow tellers, I ensured smooth daily operations and delivered excellent service to our members.
- My friendly demeanor, professionalism, and dedication to members' needs have earned me positive feedback and trust from our clientele.
- In my role as Financial Service Representative, I served as the first point of contact for members, providing assistance with account inquiries, setting appointments, and resolving concerns in a timely manner.
- I answered questions regarding financial services and products, guiding members toward informed decisions.
- I scheduled and coordinated appointments between members and financial specialists, ensuring optimal time management and enhancing member satisfaction. My approach to cultivating strong relationships with members through personalized and attentive service was key to my success.
Business Development Representative & Receptionist
Lexus of Glendale
11.2023 - 02.2024
- As a Business Development Representative and Receptionist at Lexus of Glendale, I coordinated appointments and diligently followed up with guests who did not attend their scheduled appointments.
- I averaged a daily outbound call volume of 250 calls, ensuring efficient communication and scheduling.
- I also welcomed walk-in guests, providing exceptional customer service while managing incoming calls, maintaining the reception area, and notifying personnel of visitor arrivals.
- I built positive relationships with both guests and peers and created tailored quotes and proposals to ensure comprehensive solutions.
- My ability to resolve guest inquiries and complaints in a timely manner contributed to a positive customer experience.
General Manager
Jamba
06.2022 - 06.2023
- During my time as General Manager at Jamba, I was responsible for overseeing daily store operations to meet operational objectives, regulatory compliance, and brand standards.
- I helped increase store sales by engaging in company-directed growth initiatives and fostering excellent customer experiences.
- I managed the store's budget, analyzed financial data, and optimized performance.
- I led and developed a high-performing team, ensuring a collaborative and effective work environment.
- My responsibilities also included overseeing the hiring, onboarding, and training processes to enhance team effectiveness.
- I strategically allocated tasks to improve efficiency and foster employee development.
Team Lead
Porto's Bakery and Cafe
11.2021 - 06.2022
- As a Team Lead at Porto's Bakery and Cafe, I managed and supervised up to 25 employees per shift, ensuring seamless operations.
- I worked to maintain a high level of customer satisfaction by focusing on delivering exceptional guest experiences.
- I coordinated with various departments to resolve operational issues and ensure timely product availability.
- I also provided hands-on support across departments, effectively addressing workload bottlenecks.
- Trained new team members by relaying information on company procedures and safety requirements.
Education
High School Diploma -
Monte Vista Academy
Simi Valley, CA06.2020
Skills
- Experience with Google Workspace Applications
- Digital Document Signing
- Team Leadership
- Service Relation Proficiency
- Effective Problem Resolution
- Team management
- Training
- Performance Optimization
- Financial management
- Performance analysis
- Banking law compliance
Timeline
Teller & Front Desk Representative
Logix Federal Credit Union
02.2024 - Current
Business Development Representative & Receptionist
Lexus of Glendale
11.2023 - 02.2024
General Manager
Jamba
06.2022 - 06.2023
Team Lead
Porto's Bakery and Cafe
11.2021 - 06.2022
High School Diploma -
Monte Vista Academy
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