Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager
Rhiannon Castillo

Rhiannon Castillo

Spring Branch,TX

Summary

Experienced Sales Manager with a demonstrated history of working in the K-12 education industry. Skilled in educational technology, online and blended learning sales, team management, and sales and communications. Proficient account and education management professional who strives for synergistic results in all business interactions.

Overview

17
17
years of professional experience

Work History

Senior Solution Sales Specialist

Pearson
05.2015 - Current
  • Increase virtual school and district program development and policy throughout multi-state Southwest Region territory.
  • Exceeded 2015-2022 territory quotas at attainments ranging from 104% to 127%
  • Establish and contract new K-12 virtual school and online learning opportunities.
  • Enhance account activity by creating and refining sales presentations, developing and hosting client-based engagement series, executing marketing campaigns, online program demonstrations, lead follow-up, managing client requests, and pilot management-both nationally and throughout assigned territory.
  • Develop and maintain comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Accountable for relationship building with superintendents, school board members, and district leadership teams to successfully identify and close long term strategic partnerships
  • Meet with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Stay abreast and knowledgeable of charter laws, educational legislation, accountability, and board governance in the K-12 educational domain.
  • Draft, finalize and submit RFPs, proposals, and contract paperwork in collaboration with Proposals and Legal teams.
  • Train and mentor new sales representatives.
  • Partner with marketing teams to provide insight about development of product pitches, boosting sales projections and highlighting client stories.

Account Manager

Pearson
06.2014 - 06.2015
  • Represented all aspects of Pearson Pre K-12 products, services, and solutions in assigned accounts including maximizing profitable revenue, developing growth strategies, coordinating marketing plans, and leading districts towards transformational change in delivery of educational content that improves student achievement
  • Accountable for achieving and exceeding revenue objectives for assigned accounts in market/territory
  • Covered other market areas while territories were open and assisted with training and development of new team members
  • Built relationships with customers and community to promote long term business growth.
  • 2014 exceeded territory quota at 107%

Executive Team Leader

Target
10.2012 - 06.2014
  • Managed and motivated 30-40 team members and leaders to improve performance and drive guest experience.
  • Developed effective training plans based on department needs and objectives while serving as the District trainer for new Executives in San Antonio and Austin.
  • Recruited and hired talented individuals bringing depth and experience to organization.
  • Collaborated with back-office team members to facilitate seamless business execution.
  • Identified trends and assessed opportunities to improve processes and execution.
  • Collaborated with other leaders in the company to develop creative solutions for business needs.
  • Maintained and achieved sales goals and managed budget needs.
  • Organized, promoted, and executed volunteer opportunities throughout San Antonio.

Instructor

Texas Tech University
01.2011 - 05.2012
  • Planned, prepared, and delivered instructional activities that facilitated active learning experiences
  • Optimized day-to-day instruction to align educational strategies with industry best practices.
  • Developed schemes of work and lesson plans
  • Established and communicated clear objectives for all learning activities
  • Observed and evaluated students' performance and development
  • Increased student participation via engaging lectures and assignments.
  • Assigned and graded classwork, homework, tests, and assignments.

Manager

Texas Tech University
01.2011 - 05.2012
  • Production assignment in collaboration with employment with the Department of Theatre and Dance
  • Developed various schedules for full staff within the box office
  • Cross-trained all existing and new employees to maximize team agility and performance.
  • Oversaw all sales, orders, preparations, and subscriptions
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained financial records for ticket sales, receipts, processes, and deposits
  • Supervised and delegated all tasks to employees, as well as managed problems and concerns from employees and patrons.

Jumpstart Core Member

Jumpstart AmeriCorps
08.2009 - 01.2011
  • Worked in accordance with Vanda and Erskine Early Learning Centers to establish greater social, vocabulary, and writing skills amongst the children in the classroom
  • Encouraged social interaction through group activities designed to develop and promote language and literacy skills
  • Assisted in daily classroom activities
  • Partnered with community organizations for volunteer opportunities.
  • Advised and counseled students to help them develop skills and knowledge required to succeed.
  • Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
  • Evaluated students' understanding of course material through examinations and in-depth essay writing.
  • Developed and implemented classroom routines to address varying student needs.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.

Manager

PAPPAS, INC
05.2006 - 02.2009
  • Supervised up to 70 employees a day and managed daily shift success for front of house and back of house
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Enforced sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Education

Master of Fine Arts - Performance and Pedagogy

Texas Tech University
Lubbock, TX

Bachelor of Arts - Art and Performance

University of Texas
Dallas, TX

Skills

  • K-12 Education Sales Specialist
  • Project Management and Oversight
  • Strong Communication and Interpersonal Skills
  • Meeting KPIs and Team Goals
  • Implementation Support
  • SalesForce CRM and SalesForce OneCRM
  • Software Solutions and Solution Selling
  • Windows OS
  • Mac OSX
  • Folio Software
  • Microsoft Office (Word, PowerPoint, Excel, Outlook)

Timeline

Senior Solution Sales Specialist

Pearson
05.2015 - Current

Account Manager

Pearson
06.2014 - 06.2015

Executive Team Leader

Target
10.2012 - 06.2014

Instructor

Texas Tech University
01.2011 - 05.2012

Manager

Texas Tech University
01.2011 - 05.2012

Jumpstart Core Member

Jumpstart AmeriCorps
08.2009 - 01.2011

Manager

PAPPAS, INC
05.2006 - 02.2009

Master of Fine Arts - Performance and Pedagogy

Texas Tech University

Bachelor of Arts - Art and Performance

University of Texas

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Rhiannon Castillo