Rhiannon Edwards
Menlo
Summary
Dynamic Store Manager with extensive experience at Hensel Sales D.B.A. Spirit Halloween, excelling in customer service and team leadership. Proven track record in reducing staff turnover and enhancing customer satisfaction through effective training and mentoring. Skilled in inventory control and POS systems, fostering a collaborative environment that drives sales and performance.
Overview
18
18
years of professional experience
Work History
Store Manager
Hensel Sales D.B.A. Spirit Halloween
08.2019 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
Store Manager
Caseys General Stores Inc
12.2006 - 04.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
- Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
Education
High School Diploma -
West Central Valley
Stuart Ia01-2004
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- POS systems
- Goals and performance
- Team building and leadership
- Team motivation
- Employee scheduling
- Accurate cash handling
- Opening and closing procedures
- Relationship building and management
- Payroll management
- Accurate money handling
- Bank deposit procedures
- Retail merchandise quality standards
- Sales coaching
Timeline
Store Manager
Hensel Sales D.B.A. Spirit Halloween
08.2019 - Current
Store Manager
Caseys General Stores Inc
12.2006 - 04.2019
High School Diploma -
West Central Valley
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