Rhiannon Frech
Bakersfield,CA
Summary
Benefit Consultant with extensive experience at Kaiser Permanente, excelling in stakeholder engagement and documentation development. Proven track record in optimizing workflows and ensuring compliance with regulations. Adept at data analysis and project management, delivering benefit plans that meet customer needs while maintaining strict timelines.
Overview
11
11
years of professional experience
Work History
Benefit Consultant III
Kaiser Permanente
Pasadena, CA
09.2016 - Current
- Engage with internal and external stakeholders to collect requirements for Health Plan benefit builds, ensuring alignment with customer needs.
- Engage with cross-functional teams to confirm the effective implementation of proposed benefit builds.
- Formulate detailed instructions to guarantee precise and prompt benefit plan builds.
- Write job aid documents to ensure consistent and accurate workflow, with minimal errors.
- Maintain strict adherence to a rigorous timeline, ensuring optimal downstream system functionality.
Benefit Portfolio Manager
Kaiser Permanente
Burbank, CA
05.2015 - 09.2016
- Process Benefit Exception Requests, by creating benefit plan design markups, check for impacting rules and regulations, and assessing time needed to accommodate plan builds.
- Coordinate with Policy and Systems Management teams to ensure accurate and timely benefit plans builds.
- Create National and Self-Funded Benefit Summary grids and supporting documents for Benefit Consultants.
- Work with Sales and Account Management teams to trouble shoot and resolve benefit systems issues.
- Write Job Aid documents to ensure consistent and accurate work flow with minimal errors.
Software Test Engineer
Directv
El Segundo, CA
03.2014 - 05.2015
- Ensure customer satisfaction by identifying, verifying and reporting software failures and anomalies prior to software release.
- Submit detailed issue reports to stakeholders in order to expedite software fixes.
- Collaborate with cross-functional teams to validate features and functionality.
- Update and edit software test plans to ensure accurate specification testing is implemented department wide.
Education
Bachelor of Fine Arts - Creative Photography
California State University
Fullerton, CA08.2013
Associates of Science - Photography
El Camino College
Torrance, CA06.2001
Skills
Microsoft Office proficiency
- Data analysis and reporting
- Project management
- Customer relationship management
- Stakeholder engagement
- Documentation development
- Workflow optimization
References
References available upon request.
Timeline
Benefit Consultant III
Kaiser Permanente
09.2016 - Current
Benefit Portfolio Manager
Kaiser Permanente
05.2015 - 09.2016
Software Test Engineer
Directv
03.2014 - 05.2015
Bachelor of Fine Arts - Creative Photography
California State University
Associates of Science - Photography
El Camino College
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