Rhiannon Garrity

WINE CLUB MANAGER

• Club Management: Coordinated all aspects of the wine club, from member recruitment and retention to order processing. Handled the creation of personalized offers, managed exclusive wine club events, and communicated directly with members to ensure high satisfaction and engagement.
• Customer Service: Serve as the primary point of contact for wine club members, addressing inquiries, concerns, and feedback promptly and professionally.
  

DIGITAL MARKETING

• Website Management: Regularly update and maintain the website, ensuring accurate product listings, pricing, and content to enhance user experience.
• Product Management: Create and manage SKUs, uploading and maintaining high-quality product images to support brand consistency and drive sales.
• Inventory Management: Oversee and update product inventory across online platforms to ensure availability and accurate stock levels.
• Shopify Backend Operations: Handle all aspects of Shopify backend, including processing online orders for shipping and in-store pickup, tracking order status, and resolving any customer issues related to order fulfillment.
• E-commerce Optimization: Monitor and optimize product listings to improve visibility and sales by strategically using keywords, product descriptions, and visuals.
• Content Management: Collaborate in creating engaging digital content for product pages, supporting marketing campaigns, and driving customer engagement.
• Data Analysis: Track website analytics and sales data to identify trends, optimize product listings, and improve overall e-commerce performance.