Detail-oriented assistant manager with a proven track record of over 14 years in leadership roles. Excels at establishing clear guidelines and enforcing consistent policies to ensure staff satisfaction and drive the achievement of objectives. Exceptional relationship-building, multitasking, and decision-making skills contribute to success in managing teams. Demonstrates outstanding positive outlook on life, patience, friendliness, and ease of getting along with others. Quick learner with a strong desire to acquire new knowledge. Motivated by nearly 15 years of experience, effectively juggles multiple priorities to keep the company running smoothly. Communicative team leader with excellent time management and documentation abilities. Polished approach in overseeing employee performance and guiding and motivating new talent sets apart as a professional in the field.
Hi, I’m
Rhiannon Giovanella
Franklin,MA
Summary
Overview
16
years of professional experience
Work History
Dunkin' Brands
Assistant Manager
07.2009 - Current
Job overview
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Collected credit card and cash payments to complete transactions for customer orders.
- Greeted customers and responded to informational requests.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Maintained cleanliness and presentation of stock room and production floor.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Informed customers of in-store promotions or pricing specials.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Recommended, selected, located and obtained products to meet customer needs.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
Dunkin' Brands
Baker
06.2009 - Current
Job overview
- Measured, mixed and prepped raw materials according to company specifications and recipes.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
- Baked fresh bread and pastries for cafes and restaurants.
- Placed dough in pans, molds and sheets and monitored products during baking to adjust temperature.
- Observed color of baked products to adjust oven temperatures, humidity or conveyor speeds.
NEW ENGLAND TREATMENT ACCESS (NETA)
Kitchen Staff Member
01.2024 - 07.2024
Job overview
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Collaborated with team members to ensure seamless coordination during peak service hours.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Learned other teammates' work tasks to train as backup.
UNOS
Waitress/Hostess
06.2014 - 05.2017
Job overview
- Greeted customers, answered questions and recommended specials to increase profits.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Presented food and beverages to guests at tables.
Education
Franklin High SchoolFranklin, MA
High School Diploma
06.2014
University Overview
Skills
- Sales Monitoring
- Product and Service Knowledge
- Team Building
- Teamwork and Collaboration
- Hiring and Training
- Problem Resolution
- Staff Training
- Verbal and Written Communication
- Employee Coaching and Motivation
- Issue and Complaint Resolution
- Credit Card Payment Processing
- Communication and Interpersonal Skills
- Helpful and Service-Oriented
- Independent and Self-Directed
- Positive Attitude
- Friendly and Outgoing
- Good Work Ethic
- Reliable & Trustworthy
- Active Listening
- Freight Examination
- Complaint Resolution
- Supply Inventory Management
- Product Knowledge
- Merchandise Receiving and Handling
- POS Software
- Adaptable and Flexible
- Laundry Washing, Drying and Ironing
- Reliable Transportation
- Emotional Support and Companionship
- Medication Administration
- Progress Monitoring
- Observation Communication
- Bed Making and Changing
- Service-Oriented
- Meal Planning and Preparation
- Home Cleaning and Sanitizing
- Emotionally Supportive
- Childcare Techniques
- Superior Communication Skills
- Activity and Event Planning
- Creative Thinking
- Self-Directed
- Activity Planning
- Weights and Measures
- Opening and Closing Duties
- Sanitation and Cleanliness
- Dough Preparation and Baking
- Ingredients Measurement
- Glaze, Icing and Topping Application
- Batter and Filling Preparation
- Icing Preparation
- Cake and Pastry Decoration
- Equipment Cleaning
- Oven Operation
- Attention to Detail
- Mixing and Blending
Self taught skills/Hobbies
Self taught skills/Hobbies
- Light medical training
- Childcare
- Basic plumbing
- Cake decorating/baking
- Gardening
- Basic painting
Additional Information
Additional Information
Along with my work force skills that I have learned from being employed, I also had access to learning opportunities in the care taker field thanks to my maternal grandmother. In her line of work she actually did a lot of in home care in her own home which is where I learned to take on that care taker responsibility.
Timeline
Kitchen Staff Member
NEW ENGLAND TREATMENT ACCESS (NETA)
01.2024 - 07.2024
Waitress/Hostess
UNOS
06.2014 - 05.2017
Assistant Manager
Dunkin' Brands
07.2009 - Current
Baker
Dunkin' Brands
06.2009 - Current
Franklin High School
High School Diploma
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