Rhiannon Harber
Marshall,TX
Summary
An adaptable candidate with a strong academic background with coursework based around psychological and legal topics. Seeking a job while working on advancing my education to the masters level. I'm a candidate that has the ability to juggle multiple tasks and meet deadlines. Looking for a career where I can apply my skills and learn new ones along the way. Willing to relocate to Denton, TX area, or do remote work.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Guest Advisor
GameStop
08.2023 - 10.2023
- Provide excellent customer service by assisting customers with their inquiries, addressing concerns, and offering product recommendations.
- Handle customer transactions, including sales, returns, and exchanges.
- Upsell or cross-sell additional items like Gamestop branded product, pre-owned product, or on-sale product.
- Assist in the day-to-day operations of the store, including opening and closing procedures.
- Assist with inventory management tasks, such as receiving and stocking merchandise.
- Conduct regular inventory counts and report discrepancies.
- Handling Retail Store Back Stock, Distribution, and Street Dated Items.
- Advertising warranty, pro-memberships, and pre-orders during every transaction.
- Resolving customer issues either alone or collaborating with the higher ups.
- Filling out the deposit slip, count registers, and other funds.
- Ability to interpret the store planogram and market efficiently.
- Staying educated on the latest video games and consoles.
Cashier
Spirit Halloween Store
10.2022 - 11.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Promoted the charity, Spirit of Children during every transaction.
- Make recommendations to assist customers with building their costume idea.
- Dressed in Spirit Halloween products to promote what we have in store.
- Opening and closing duties, like setting up the animatronics or cleaning.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Set up new sales displays each week with fresh merchandise.
Retail Sales Associate
Game X Change
11.2020 - 04.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Collaborate with team members to achieve store goals.
- Participate in training programs to stay updated on company policies and product knowledge. Like attending store meetings.
- Implement security measures to prevent theft or loss of merchandise.
- Follow company policies related to security and loss prevention.
- Participate in the buy-back process by assessing the condition and value of used items brought in by customers.
- Provide fair and accurate quotes for items customers wish to sell or trade.
- Promote store promotions, discounts, and special offers to drive sales
- Answered questions about store policies and addressed customer concerns.
- Used POS system to process sales, returns, online orders, and gift card activations.
- The ability to test consoles, games, and other products in front of customers to ensure that the items are in top-tier condition.
- Maintained up-to-date knowledge of store sales, payment policies and security standards. Like entering accurate information from the customers ID during a trade or the customer ID name matching the name of a card during a transaction.
- Covering shifts for sick coworkers during the time of the pandemic.
- Prioritized helping customers over completing other routine tasks in store.
Server
Applebee's
05.2020 - 07.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards. Since this was during the pandemic there were extra cleaning protocols.
- Bussed and reset tables to keep dining room and work areas clean. Along with bussing cleared dishes off the customer tables to clear out the clutter.
- Resolved customer complaints promptly and professionally to maintain positive reputation. Getting food remade, offering a future discount, and apologizing.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives. For example, assisting a customer with a gluten allergy and guiding on where to look on the menu.
- Inspected dishes and utensils for cleanliness. I did this while rolling silver wear either middle of the day or during close.
- Checked guests' identification before serving alcoholic beverages.
- After washing my hands I'd garnish dishes, gather the requested sauces, make the salad, and ensure that the food came out correctly before delivering it to the guest.
- Promoting teamwork with my coworkers by running their food orders to their table, assist their customers when they're busy with another task, and seating guests if the host is not at the front of the restaurant.
Server
InJapan Steak House
01.2019 - 04.2019
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Memorized a large menu and had the ability to customize an order to the customer's liking.
- Made sure bring up customer food allergies to the Hibachi chef if needed.
- Opening duties would be laying out the tables or hibachis, making tea, making the soups and salads, and ensuring that the area is clean.
- Closing duties would be sanitizing the soda fountain, sanitizing the POS, and properly storing the food items in the freezer.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Inspected dishes and utensils for cleanliness, also made sure that glass cups were not chipped.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Teamwork with my coworkers, like picking tables if they were too busy with a large group, running plates or drinks to their table, or seating the guests if the host was not at the front of the restaurant.
- If there was a mistake or information too lengthy to insert into the POS I'd go to back and inform the chefs on what the guest wants specifically done with their dish.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request. While immediately taking their drink order.
Education
Bachelor of Arts - Psychology
University of North Texas
Denton, TX05.2023
Associate of Science - General Studies
Panola College
Carthage, TX05.2021
Skills
Strong Writing Skills
Scientific Research
Statistical Analysis
Interpersonal Skills
Adaptability
Conflict Resolution
Problem-Solving
Collaborating on Team-Based Research Projects
Time Management
Ethical Reasoning
Data Analysis
Intermediate Japanese
Certification
Social & Behavioral Research - Basic/Refresher Certification from CITI Program. Completion Date 18-Jul-2022/Expiration Date 17-Jul-2025. (UNT)
Legal Studies Certificate - Completion Date 12-May-2023 (UNT)
Languages
English
Native or Bilingual
Japanese
Limited Working
Timeline
Senior Guest Advisor
GameStop
08.2023 - 10.2023
Cashier
Spirit Halloween Store
10.2022 - 11.2022
Retail Sales Associate
Game X Change
11.2020 - 04.2021
Server
Applebee's
05.2020 - 07.2020
Server
InJapan Steak House
01.2019 - 04.2019
Bachelor of Arts - Psychology
University of North Texas
Associate of Science - General Studies
Panola College
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