Rhiannon Harkes
Bloomfield,NM
Summary
Dynamic professional with a proven track record at Walmart, enhancing customer satisfaction and engagement through exceptional service and strategic problem-solving. Skilled in customer service and time management, adept at leading teams to exceed sales goals while maintaining workplace safety. Demonstrated ability to improve patient care quality in a healthcare setting, showcasing leadership and attention to detail.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Walmart Associate
Walmart
08.2021 - 02.2025
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Recommended complementary purchases to customers, increasing revenue.
- Prioritized helping customers over completing other routine tasks in store.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Certified Nursing Assistant
Life Care Center Of Farmington
04.2011 - 06.2021
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Education
GED -
San Juan College
Farmington, NMSkills
- Customer service
- Time management
- Attention to detail
- Leadership qualities
- Customer interaction
- Workplace safety
- Customer engagement
- Decision-making
- Flexible schedule
Certification
Certified Nursing Assistant
Timeline
Walmart Associate
Walmart
08.2021 - 02.2025
Certified Nursing Assistant
Life Care Center Of Farmington
04.2011 - 06.2021
GED -
San Juan College
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