Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rhiannon Harris

Sherman,Texas

Summary

I am a dedicated Customer Service Team Member with unwavering commitment to customer service. Known for developing productive relationships, resolving complex issues and winning customer loyalty. I am also an organized professional with a superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude. Comfortable standing for long periods of time and safely lifting heavy loads.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Production

Pizza Hut
Sherman, TX
02.2024 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Material Handler

Manpower Staffing Solutions
Sherman, TX
08.2023 - 01.2024
  • Received and distributed incoming materials to designated areas.
  • Inspected materials for any damages or defects upon receipt.
  • Maintained accurate inventory records of all received items.
  • Organized warehouse shelves, racks, and bins for proper storage of materials.
  • Verified accuracy of shipments against purchase orders and invoices.
  • Performed regular cycle counts to ensure accuracy of inventory records.
  • Prepared outgoing shipments by packaging, labeling, and loading onto delivery vehicles.
  • Assisted with physical inventories as needed by counting parts accurately and quickly.
  • Ensured compliance with safety regulations while operating material handling equipment.
  • Tracked shipment information using computerized systems such as SAP or Oracle software applications.
  • Investigated discrepancies between inventory records and actual stock on hand.
  • Reported any malfunctions or damages of material handling equipment promptly.
  • Supported other warehouse personnel in completing tasks efficiently.
  • Managed work area cleanliness by following company guidelines for organization.

Shift Lead

Taco Bell
Greenwood, AR
06.2023 - 07.2023
  • Assisted in the training of new employees.
  • Monitored employee performance and provided feedback on areas for improvement.
  • Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
  • Ensured that all safety protocols were followed at all times.
  • Provided guidance and support to other team members as needed.
  • Responded to customer inquiries and complaints in a professional manner.
  • Conducted regular inventory checks to maintain accurate stock levels.
  • Managed store operations during absence of Store Manager or Assistant Manager.
  • Handled cash register transactions accurately while providing excellent customer service.
  • Resolved conflicts between customers, employees, and vendors in a timely manner.
  • Reviewed daily sales reports and monitored financial performance metrics.
  • Performed opening and closing procedures such as setting alarm systems, counting money.
  • Implemented company policies consistently across all shifts.
  • Supervised staff during shift changes and ensured transition went smoothly.

Crew Member

Taco Bell
Fort Smith, AR
08.2022 - 06.2023
  • Educated customers on menu items, product ingredients and nutritional values.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Restocked kitchen supplies including food products and utensils.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Assisted in the preparation of food items such as sandwiches, salads and pizzas.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Adhered to health department regulations regarding food handling procedures.
  • Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.

Call Center Representative

SYKES
Fort Smith, AR
08.2019 - 12.2019
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Developed effective working relationships with team members across multiple departments.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Participated in daily huddles with team members in order to discuss common goals and objectives.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Maintained records of customer interactions, transactions, comments, and complaints.

Crew Member

Taco Bell
Fort Smith, AR
06.2019 - 08.2019
  • Educated customers on menu items, product ingredients and nutritional values.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Restocked kitchen supplies including food products and utensils.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Assisted in the preparation of food items such as sandwiches, salads and pizzas.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Adhered to health department regulations regarding food handling procedures.
  • Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.

Line Worker

OK Foods
Fort Smith, AR
01.2018 - 06.2018
  • Assisted in the assembly of products on the production line.
  • Monitored production line for any defects or malfunctions, and reported to supervisor when necessary.
  • Followed safety protocols while operating heavy machinery on the production line.
  • Identified defective products, removed them from the production line, and documented details of defect.
  • Reported any incidents or injuries immediately to supervisors.
  • Worked closely with other members of the team to meet deadlines and goals set by management.

Call Center Representative

Goodyear FleetHQ
Fort Smith, AR
05.2017 - 10.2017
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Developed effective working relationships with team members across multiple departments.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Maintained records of customer interactions, transactions, comments, and complaints.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.

Education

High School Diploma -

Alma High School
Alma, AR
05-2015

Skills

  • Production
  • Customer Service
  • Cash Handling
  • Food Service
  • Teamwork
  • Store management
  • Computer Skills
  • Line Work
  • Coordination
  • Order Management
  • Material Handling
  • Inventory

Certification

  • ServSafe Certification for Management in the food industry

Timeline

Production

Pizza Hut
02.2024 - Current

Material Handler

Manpower Staffing Solutions
08.2023 - 01.2024

Shift Lead

Taco Bell
06.2023 - 07.2023

Crew Member

Taco Bell
08.2022 - 06.2023

Call Center Representative

SYKES
08.2019 - 12.2019

Crew Member

Taco Bell
06.2019 - 08.2019

Line Worker

OK Foods
01.2018 - 06.2018

Call Center Representative

Goodyear FleetHQ
05.2017 - 10.2017

High School Diploma -

Alma High School

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Rhiannon Harris