Rhiannon Haslam
Saratoga Springs,UT
Summary
I look forward to meeting you for an interview and further discussing my experience, my goals, and career aspirations.
Developed comprehensive skill set in customer-focused environment and now seeks to transition into new field. Extensive experience in problem-solving and managing member relationships with focus on providing exceptional service. Strives to leverage these skills to contribute effectively in new and dynamic role.
Overview
4
4
years of professional experience
Work History
Member Service Representative
Mountain America Credit Union
05.2024 - Current
- Assessed member needs to provide tailored financial solutions and services.
- Resolved account inquiries efficiently, ensuring high levels of member satisfaction.
- Educated members on credit union products, enhancing their understanding and usage.
- Processed transactions accurately while adhering to compliance and security protocols.
- Collaborated in team work by helping team members hit their quarter goals.
- Handling escalations with fraud cases and putting membership in the best fit possible.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Verified customer identification and documentation for compliant transactions.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Promoted a positive work environment by fostering open communication between colleagues and supervisors.
- Served as a mentor for new hires sharing best practices contributing towards increased productivity among team members.
Patient Care Coordinator
Serenity Mental Health
04.2023 - 05.2024
- -Manage approximately 100 inbound calls daily
- -Document detailed notes for each client maintaining HIPPA standards
- -Provide enhanced customer service for existing and potential patients
- -Utilize Microsoft Word, Excel, and designated patient care software
- -Execute and implement medication refill requests to nurses
Floor Management and Customer Care
Target
04.2022 - 04.2023
- -Supported the store manager in all aspects of managing
- -Helped increase month-to-month sales revenue by 10%
- -Assisted in training 5+ sales associates
- -Organizing store products for maximum customer appeal
- -Responsible for over 7 department keys for customer requests for safety-kept items locked up
Education
High School -
Carbon Price High School
05.2021
Skills
- In-store logistics
- Advanced oral and written communication skills
- Highly organized
- Skilled problem solver
- Team player with exceptional leadership abilities
- Excellent customer service
- Relationship building
- Financial transactions
- Customer support
- Dispute resolution
- Escalation handling
- Banking
- Microsoft office
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Member Service Representative
Mountain America Credit Union
05.2024 - Current
Patient Care Coordinator
Serenity Mental Health
04.2023 - 05.2024
Floor Management and Customer Care
Target
04.2022 - 04.2023
High School -
Carbon Price High School