Rhiannon Hazelwonder
White Hall,IL
Summary
Dynamic professional with a proven track record in team leadership and performance improvement, notably at Brantzels Coffee and Creamery. Expert in coffee, with a knack for enhancing customer service and sales through friendly and outgoing interactions. Skilled in training and developing teams to exceed goals, demonstrating both hard and soft skills without relying on numerical percentages.
Overview
3
3
years of professional experience
Work History
Barista
Brantzel's Coffee and Creamery
2023.04 - Current
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Maintained regular and consistent attendance and punctuality.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Operated espresso machines and commercial coffee brewers to create approximately 15 beverages per hour.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Assistant Volleyball Coach
North Greene Jr. Sr. High School
2023.07 - 2023.10
- Coordinated with parents, boosters, and other resources to meet team needs involving equipment and travel arrangements.
- Implemented exercise programs and training strategies to bolster individual and team performance.
- Prepared 20 athletes for special competitions and tournaments.
Ice Cream Server
Ice Cream Depot
2022.05 - 2023.08
- Cleaned and maintained soft-serve ice cream and yogurt dispensing equipment.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Greeted incoming customers and provided reliable, friendly customer service.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Observed health code regulations and internal policies for cleaning and sanitizing.
Bank Teller
Farmers State Bank & Trust
2023.01 - 2023.05
- Educated customers on use of banking website and mobile apps.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Cleaning Crew Leader
WIOA Program
2021.06 - 2022.07
- Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Evaluated employee performance and developed improvement plans.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Education
Associate of Science -
Lewis And Clark Community College
Godfrey, IL05.2025
High School Diploma -
North Greene Jr. Sr. High School
White Hall, IL05.2022
Skills
- Tactical knowledge
- Performance Analysis
- Team Management
- Physical Conditioning
- Friendly and outgoing
- Customer relationship development
- Guest service
- Workload prioritization
- Performance Improvements
Timeline
Assistant Volleyball Coach
North Greene Jr. Sr. High School
2023.07 - 2023.10
Barista
Brantzel's Coffee and Creamery
2023.04 - Current
Bank Teller
Farmers State Bank & Trust
2023.01 - 2023.05
Ice Cream Server
Ice Cream Depot
2022.05 - 2023.08
Cleaning Crew Leader
WIOA Program
2021.06 - 2022.07
Associate of Science -
Lewis And Clark Community College
High School Diploma -
North Greene Jr. Sr. High School
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