RHIANNON JENKINS
Hazel Crest,IL
Summary
Experienced Registration Specialist with background in managing all aspects of patient registration process. Strengths include data entry accuracy, customer service skills, and knowledge of health insurance policies. Previous work has had significant impact on improving efficiency and reducing errors within registration department. Skills also encompass mastering new software systems quickly and effectively.
Overview
3
3
years of professional experience
Work History
Admission Registration Specialist
RUSH UNIVERSITY MEDICAL CENTER
2022.12 - Current
- Completed insurance verifications and claim forms for patient intake and processing.
- Demonstrated flexibility during changes to patient care practice.
- Explained policies, procedures, and services to patients.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility, and legal requirements.
- Provided administrative support for patient care staff.
- Strong interpersonal skills.
- Ability to follow Health Insurance Portability and Accountability Act (HIPAA) standards
- Demonstrate analytical and organizational, problem-solving, critical thinking, and conflict management/resolution skills.
- Followed company policies related to billing procedures and payment collection methods.
DATA ENTRY
JOHN H. STROGER HOSPITAL
2022.09 - 2022.12
- Scanned and stored files and records electronically to reduce paper files and secure data.
- Collected and organized information for entry, prioritizing entries to increase efficiency.
- Transferred data from hard copies to digital databases, organizing information in new formats.
- Proofread and edited documents to correct errors.
- Stored hard copies of data in organized files to optimize retrieval.
- Exceeded quality goals to support team productivity.
- Addressed data problems, troubleshooting solutions to minimize interruptions.
- Ability to meet deadlines in a fast-paced and stressful environment.
CUSTOMER SERVICE REP
JACKSON MEMORIAL HOSPITAL
2021.09 - 2022.09
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Uphold quality control policies and procedures to increase customer satisfaction.
Education
SOME COLLEGE -
OLIVE HARVEY
08.2018
SOME COLLEGE -
IOWA CENTRAL
08.2017
HIGH SCHOOL DIPLOMA -
HOMEWOOD-FLOSSMOOR HIGH SCHOOL
06.2017
Skills
- Pre-Registration Documentation
- 40 wpm
- EPIC 2+ years
- HIPAA Compliance
- Insurance Practices
- Inventory Management
- Patient Registration
- Payment Processing
- Interpersonal and written communication
Timeline
Admission Registration Specialist
RUSH UNIVERSITY MEDICAL CENTER
2022.12 - Current
DATA ENTRY
JOHN H. STROGER HOSPITAL
2022.09 - 2022.12
CUSTOMER SERVICE REP
JACKSON MEMORIAL HOSPITAL
2021.09 - 2022.09
SOME COLLEGE -
OLIVE HARVEY
SOME COLLEGE -
IOWA CENTRAL
HIGH SCHOOL DIPLOMA -
HOMEWOOD-FLOSSMOOR HIGH SCHOOL
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