Rhiannon Kasper
East Brunswick,NJ
Summary
Skilled Assistant Customer Service Manager versed in effectively supervising and guiding customer service team members in conflict resolution and efficiency-boosting strategies. Analytical problem-solver with excellent mentoring and team leadership abilities. Adept at assisting associates with maintaining optimal customer satisfaction through skilled support and escalated issue-management.
Overview
4
4
years of professional experience
Work History
Assistant Customer Service Department Head
Stop And Shop Supermarket
10.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Processed both cash and card purchases and returns.
- Restocked and organized merchandise in front lanes.
- Quickly and accurately counted drawers at start and end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Maintained and updated security protocols for front desk operations.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
CASHIER
Stop And Shop Supermarket
07.2021 - 10.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Birthday Party Hostess
Oakwood Lanes
12.2019 - 02.2020
- Reset party rooms between events by collecting trash, wiping down surfaces and sweeping floor.
- Anticipated needs and responded promptly to guests' requests to maximize satisfaction.
- Kept facilities clean and prepared party areas promptly for upcoming events.
- Resolved conflicts to restore customer satisfaction and promote loyalty to company brand.
- Maintained party areas during busy events for as many as 20 guests.
- Helped clients plan themed events for young children, teenagers and milestone adult birthday parties.
- Coordinated refreshments and food for indoor, outdoor and special location parties.
- Prepared and served food and drinks to guests, meeting hygiene and safety standards.
- Decorated and set tables in accordance with party themes and age groups.
- Organized various themed parties, with coordinated decorations, menus and activities.
Education
No Degree - Accounting
Warren County Community College
Washington, NJHigh School Diploma -
Warren Hills Regional High School
Washington, NJ06.2021
Skills
- Compliance Requirements
- Collaborative Environments
- Customer Service Process Improvement
- Customer Loyalty
- Conflict Resolution
- Flexible Work Schedule
- Cash Handling
- Cash Register Operations
- Credit Card Transaction Processing
Timeline
Assistant Customer Service Department Head
Stop And Shop Supermarket
10.2021 - Current
CASHIER
Stop And Shop Supermarket
07.2021 - 10.2021
Birthday Party Hostess
Oakwood Lanes
12.2019 - 02.2020
No Degree - Accounting
Warren County Community College
High School Diploma -
Warren Hills Regional High School