Rhiannon King
West Des Moines,IA
Summary
Experienced Food Service Manager with a proven ability to manage all facets of food service operations. Proficient in staff supervision, inventory management, and budget control to optimize efficiency and profitability. Skilled in upholding stringent standards of food quality, safety, and customer satisfaction. Adept leader capable of inspiring and guiding teams to hit goals.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Director of Food and Beverage (Inherited)
Atrium Hospitality - Sheraton Hotel
09.2023 - 10.2024
- Delivered exceptional guest experiences through personalized service offerings tailored to individual preferences and dietary requirements.
- Developed a strong team of food service professionals, selecting top talent through comprehensive recruitment initiatives.
- Implemented sustainable practices in line with corporate social responsibility guidelines, reducing environmental impact while maintaining quality standards.
- Collaborated with executive leadership to establish long-term goals and strategic plans for the food and beverage department.
Banquet Captain
Atrium Hospitality
04.2023 - 09.2023
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
- Maintained accurate records of event details, client communications, and financial transactions to ensure seamless organization and execution.
- Developed creative solutions for unforeseen issues during events, minimizing disruptions while maximizing guest satisfaction.
- Streamlined setup processes to optimize room turnover times between events, enhancing customer satisfaction.
- Coordinated with event planners for seamless event organization, leading to increased positive reviews.
Manager
University Tap
05.2021 - 09.2022
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Established processes to ensure efficient workflow throughout the organization.
- Analyzed financial information to recommend or develop efficient use of resources and techniques to improve profitability.
- Ensured accuracy in all accounting entries and records.
- Provided assistance in preparing tax returns annually.
- Collaborated with external auditors during annual audits of company finances.
- Reviewed employee expense reports for compliance with company policies.
- Maintained and reconciled general ledger accounts.
- Defined bookkeeping policies and procedures by developing system to account for financial transactions.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Provided leadership during times of organizational change or crisis situations.
- Managed risk by developing and implementing effective risk management strategies.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Bartender
Michelle’s Lounge
03.2019 - 03.2021
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Cleansed glasses with sanitizing solution after each use.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
- Assisted in setting up the bar for service shift.
- Processed payments accurately and efficiently with POS system.
- Performed opening and closing duties including restocking supplies.
- Provided drink suggestions to customers based on their preferences.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Developed good working relationships with fellow employees through effective communication.
Server
Baratta’s Italian Restaurant
10.2015 - 01.2019
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Accurately recorded orders on cash register and point-of-sale system.
- Checked food before serving it to customers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Stayed informed about daily specials, new menu items, promotions.
- Monitored dining room for cleanliness and proper set-up at all times.
Restaurant Supervisor
Sheraton Hotel & Resorts
10.2024 - Current
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
Owner/Technician
SobeIT Inc
06.2004 - 10.2013
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Re-engineered existing computer systems to promote ease-of-use and improve system security.
- Optimized software performance through regular maintenance, updates, and debugging.
- Administered and maintained anti-virus and anti-malware software on end-user computing devices.
Expo Runner
Gino’s Italian Restaurant
02.1993 - 01.1997
- Contributed to a positive team environment by assisting coworkers during busy periods when necessary.
- Managed high-volume order tickets, prioritizing tasks for efficient workflow during peak hours.
- Assisted wait staff with table setting by fetching and placing tableware, eating utensils and napkins.
- Maintained a clean and organized expo station, improving efficiency in the kitchen.
Education
Some College (No Degree) - Psychology
Des Moines Area Community College
Ankeny, IAAssociate of Science - Information Technology
Des Moines Area Community College
Ankeny, IA06-1998
High School Diploma -
North High School Des
Des Moines, IA05-1996
Skills
- Restaurant operations management
- Customer Engagement
- Schedule Coordination
- Menu development
- Operations Management
- Staff Management
- Recruitment
- TIPS certified
- Stable work history
- Complaint resolution
- Labor and food cost control
- Brand standards promotion
- Team Management
- Food Service Background
- Wine Knowledge
- Supervisory skills
- Conflict resolution techniques
Certification
T.I.P.S
Bar smarts Basic
Bar Smarts Professional
Efoodhandlers Alcohol Awareness
Efoodhandlers Food Safety
Wine 101
Chemical Saftey
iPact
Servsafe
CPR
Timeline
Restaurant Supervisor
Sheraton Hotel & Resorts
10.2024 - Current
Director of Food and Beverage (Inherited)
Atrium Hospitality - Sheraton Hotel
09.2023 - 10.2024
Banquet Captain
Atrium Hospitality
04.2023 - 09.2023
Manager
University Tap
05.2021 - 09.2022
Bartender
Michelle’s Lounge
03.2019 - 03.2021
Server
Baratta’s Italian Restaurant
10.2015 - 01.2019
Owner/Technician
SobeIT Inc
06.2004 - 10.2013
Expo Runner
Gino’s Italian Restaurant
02.1993 - 01.1997
Some College (No Degree) - Psychology
Des Moines Area Community College
Associate of Science - Information Technology
Des Moines Area Community College
High School Diploma -
North High School Des
T.I.P.S
Bar smarts Basic
Bar Smarts Professional
Efoodhandlers Alcohol Awareness
Efoodhandlers Food Safety
Wine 101
Chemical Saftey
iPact
Servsafe
CPR
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