RHIANNON MAILLOUX
Las Vegas
Summary
Motivated and adaptable professional with three years of experience in administrative coordination, scheduling, and customer service across medical and retail environments. Strong communicator with excellent time management and problem-solving skills. Proven ability to maintain efficiency and professionalism in fast-paced, high-demand settings. Recognized for attention to detail, and building strong client relationships.
Overview
6
6
years of professional experience
Work History
Surgery Coordinator
Ear, Nose and Throat Consultants of Nevada
Las Vegas
09.2021 - Current
- Coordinated appointment and surgery schedules for a high-volume medical office.
- Managed patient communications, paperwork, and procedure explanations.
- Obtained insurance authorizations and handled billing inquiries.
- Resolved scheduling conflicts with professionalism and empathy.
- Collected co-pays and verified payment responsibilities.
Mammography Tech Aide
Steinberg Diagnostic Medical Imaging
Las Vegas
05.2021 - 09.2021
- Assisted patients with exam preparation and provided clear instructions.
- Maintained patient documentation and scanned records into EMR system.
- Handled a high volume of incoming phone calls and appointment verifications.
- Supported daily office tasks including document filing and patient escorting.
Barista
Starbucks
Las Vegas
05.2019 - 05.2021
- Delivered excellent customer service in a fast-paced retail setting.
- Accurately handled transactions and managed cash drawer.
- Prepared customized beverage orders quickly and efficiently.
- Maintained cleanliness and restocked supplies to support smooth operations.
- Assisted in training new team members and promoting product offerings.
Education
Bachelor of Science in Nursing -
University of Nevada, Las Vegas
Las Vegas, NV -12-2026
High School Diploma -
Arbor View High School
Las Vegas, NV05.2020
Skills
- Scheduling and calendar management
- Customer service excellence
- Conflict resolution
- Verbal and written communication
- Time management
- Cash handling and POS systems
- Multi-line phone systems
- Adaptability in fast-paced environments
Timeline
Surgery Coordinator
Ear, Nose and Throat Consultants of Nevada
09.2021 - Current
Mammography Tech Aide
Steinberg Diagnostic Medical Imaging
05.2021 - 09.2021
Barista
Starbucks
05.2019 - 05.2021
Bachelor of Science in Nursing -
University of Nevada, Las Vegas
High School Diploma -
Arbor View High School
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