Rhiannon Mays
Customer Service
Montgomery,Tx
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
14
14
years of professional experience
Work History
Receptionist
Deer Lake Lodge Spa Resort
08.2023 - 11.2023
- Confirmed appointments, communicated with clients, and updated client records.
- Invoices and Billing
- Answered phone promptly and directed incoming calls to correct offices.
- Scheduled services and booked rooms for clients and managed employee schedules for upcoming services
- Prepared daily meals for extended stay guests
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Office Administrative Assistant
ZNC Creative Services Hodge Podge Lodge
02.2019 - 02.2023
- Responded to inquiries from callers seeking information as well as following up on new leads daily
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Created Invoices for customers wanting special events
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Booked reservations, appointments, and special events
- Assisted with set up and tear down of weddings and special events
- Maintained overall cleanliness of the venue along with the guest rooms for the Bed and Breakfast
- Provided excellent guest communication regarding special accomodations offered, package pricing, and availability
Bed and Breakfast Operator
ZNC Creative Services = Hodge Podge Lodge
01.2019 - 02.2023
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Trained new employees, demonstrating best methods for serving clients and guests.
- Implemented successful strategies to increase customer satisfaction.
- Allocated resources efficiently by prioritizing tasks according to urgency levels
Personal Care Assistant
Alice J White
04.2014 - 10.2019
- Provided transportation to and from doctor's appointments, treatments, and other errands as needed
- Maintained cleanliness and organization of client living space
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Education
High School Diploma -
Conroe High School/Berryville High School
Conroe, TX/Berryville, AR05.2003
Skills
- Telephone Reception
- Multitasking and Time Management
- Providing exceptional customer service to each and every guest
- Verbal and written communication
- Billing and Invoicing
- Filing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Receptionist
Deer Lake Lodge Spa Resort
08.2023 - 11.2023
Office Administrative Assistant
ZNC Creative Services Hodge Podge Lodge
02.2019 - 02.2023
Bed and Breakfast Operator
ZNC Creative Services = Hodge Podge Lodge
01.2019 - 02.2023
Personal Care Assistant
Alice J White
04.2014 - 10.2019
High School Diploma -
Conroe High School/Berryville High School
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