RHIANNON MCNAMARA

• Provide ABA services for children with Autism Spectrum Disorder. Services are provided in-home, in school settings, and in community. During COVID-19, services were also provided via Telehealth where appropriate.
• Collaborated with client's support system and other allied specialists to implement positive interventions.
• Develop and maintain rapport with clients with individualized approach based on clients' likes and dislikes.
• Develop and maintain compassionate and professional relationships with families and treatment teams.
• Provide high-energy sessions with appropriate praise and affect.
• Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
• Exercised physical dexterity to safely implement crisis management interventions and therapeutic holds.
• Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs and anecdotal notes.
• Conducted functional behavior assessments, functional analysis, preference assessments and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
• Incorporate Natural Environment Training and Discrete Trial Training to assist patients in acquiring socially significant behaviors and living skills.
• Implement individualized Behavior Intervention Plans
• Kept accurate records by documenting progress and adhering to prescribed behavior plan.
• Supported client using principles of applied behavior analysis.
• Used Central Reach to document patient information, progress notes and treatment plans.
• Promoted positive interactions of children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication and utilizing stress scales to turn emotions into concrete concepts.
• Maintained professional and clinical perspective to avoid internalization regarding certain student behaviors or mannerisms.
• Worked as part of collaborative team to address changing needs of children and families.
• Observed and monitored client behavior and responses to treatment.
• Displayed sensitivity to cultural and linguistic needs of clients and families served.
• Treated clients and families with respect and dignity.
• Implement parent training where applicable
• Participate in team meetings
• Initiate monthly overlaps with supervisors
• Timely and professional responses to emails and messages
• Utilize systems to help create documents for data tracking
• HIPPA compliant
• CPR and First Aid certified
• Mandated reporter with experience filing CPS reports

• Assisted Senior Scheduler in coordinating Team Member and client schedules
• Professional, kind, and timely communication with all Team Members and client families
• Utilization of Excel and Smart Sheet to document status of scheduling plans
• Utilization of Vonage program for phone calls
• Update calendars on Central Reach, connect Team Members to clients on CR, and update availability/location/activity log on client profiles
• Providing resources and information to Team Members (I.e. Drive time policy, instructions for updating availability, explaining coordination process)
• Regular check-ins with Senior Scheduler
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

• Create8-hour training course on strategies of working with individuals with Autism taught to employees of ARCA/families of clients
• Used multi-media techniques, such as PowerPoint, videos, hands-on activities, hand-outs, and resource packets
• Used time management to keep class from exceeding 8-hour period, provide adequate breaks, and complete full course.
• Gathered and organized supplementary material to support structured lessons.
• Educated peers on at-home methods to reach and maintain goals, crafting plans for long-term success.

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• Built strong relationships with clients to deliver emotional support and companionship.
• Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
• Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
• Helped clients manage money, pay bills and shop for groceries or personal items.
• Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
• Assisted with dressing guidance, grooming, meal preparation and medication reminders.
• Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
• Determined specific needs and provided most appropriate level of services for patient well-being.
• Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
• Provided safe mobility support to help patients move around personal and public spaces.
• Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
• Entertained, conversed and read aloud to keep patients mentally alert.
• Documented residents' mental status, sleep and eating patterns in medical record books.
• Assisted patients with self-administered medications.
• Shopped for groceries regularly in order to keep house stocked with necessities.
• Maintained frequent supervision of residents unable to call for assistance.
• Recognized and reported abnormalities or changes in patients' health status to case manager.
• Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Conferred with supervisor to discuss patient condition and medical care.
• Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• HIPAA Compliant
• CPR/First Aid certified

• Provide ABA services for children with Autism Spectrum Disorder. Services are provided in-home, in school settings, and in community. During COVID-19, services were also provided via Telehealth where appropriate.
• Collaborated with client's support system and other allied specialists to implement positive interventions.
• Develop and maintain rapport with clients with individualized approach based on clients' likes and dislikes.
• Develop and maintain compassionate and professional relationships with families and treatment teams.
• Provide high-energy sessions with appropriate praise and affect.
• Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
• Exercised physical dexterity to safely implement crisis management interventions and therapeutic holds.
• Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs and anecdotal notes.
• Conducted functional behavior assessments, functional analysis, preference assessments and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
• Incorporate Natural Environment Training and Discrete Trial Training to assist patients in acquiring socially significant behaviors and living skills.
• Implement individualized Behavior Intervention Plans
• Kept accurate records by documenting progress and adhering to prescribed behavior plan.
• Supported client using principles of applied behavior analysis.
• Used ABPathfinder to document patient information, progress notes and treatment plans. Documented session notes on paper.
• Promoted positive interactions of children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication and utilizing stress scales to turn emotions into concrete concepts.
• Maintained professional and clinical perspective to avoid internalization regarding certain student behaviors or mannerisms.
• Worked as part of collaborative team to address changing needs of children and families.
• Treated clients and families with respect and dignity.
• Implement parent training where applicable
• Participate in team meetings
• Initiate monthly overlaps with supervisors
• Check and respond to emails in a professional and timely manner
• Utilize systems to help create documents for data tracking
• HIPPA compliant
• CPR and First Aid certified
• Mandated reporter with experience filing CPS reports
• Observed and monitored client behavior and responses to treatment.
• Displayed sensitivity to cultural and linguistic needs of clients and families served.

• Greet customers with an upbeat and smiling attitude

• Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
• Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
• Prospected continuously for new potential customers and maintained robust conversion rate.
• Delivered superior customer service to retain existing customers and attract future customers.
• Determined customer needs and interests to recommend DirecTV to customers.
• Set and achieved company defined sales goals.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

• Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas
• Clean or sanitize work areas, utensils, or equipment
• Clean service or seating areas
• Describe menu items to customers or suggest products that might appeal to them
• Order, receive, or stock supplies or retail products
• Provide customers with product details, such as coffee blend or preparation descriptions
• Receive and process customer payments.
• Serve prepared foods, such as muffins, biscotti, or bagels
• Stock customer service stations with paper products or beverage preparation items
• Take customer orders and convey them to other employees for preparation
• Take out garbage
• Weigh, grind, or pack coffee beans for customers
• Wrap, label, or date food items for sale
• Create signs to advertise store products or events
• Demonstrate the use of retail equipment, such as espresso machines
• Open, close, and mid-shift work while being the only employee on duty.

• Greet customers and ascertain what each customer wants or needs
• Describe merchandise and explain use, operation, and care of merchandise to customers
• Recommend, select, and help locate or obtain merchandise based on customer needs and desires
• Compute sales prices, total purchases and receive and process cash or credit payment
• Answer questions regarding the store and its merchandise
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
• Demonstrate use or operation of merchandise
• Place special orders or call other stores to find desired items
• Prepare merchandise for purchase or rental
• Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
• Inventory stock and requisition new stock
• Ticket, arrange and display merchandise to promote sales
• Exchange merchandise for customers and accept returns
• Clean shelves, counters, and tables
• Help customers try on or fit merchandise
• Bag or package purchases, and wrap gifts.

• Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software
• Answer phone calls and direct calls to appropriate parties or take messages
• Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees and boards of directors
• Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work
• File and retrieve corporate documents, records, and reports
• Open, sort, and distribute incoming correspondence, including faxes and email.