Rhiannon Meulenbelt
Madison,WI
Summary
Experienced in delivering exceptional customer service and managing high-volume inquiries, with a proven track record in upselling and guest satisfaction. Skilled in team collaboration, problem-solving, and personalized guest experiences. Seeking to leverage these abilities in a new role to elevate guest services and drive revenue growth.
Overview
6
6
years of professional experience
Work History
Reservations Agent
Auberge Resorts Collection
04.2023 - Current
- Delivered exceptional service by managing high-volume inbound reservation inquiries across phone and email, ensuring accurate entry and follow-up for three premier luxury properties.
- Achieved Top Outbound Seller status across the entire hotel collection for Q1 2025, leading in room upgrades, premium package sales, and ancillary services.
- Drove a $300K year-over-year increase in reservation-related sales, reflecting consistent upselling performance and guest engagement strategies.
- Leveraged expert product knowledge and rapport-building skills to promote exclusive amenities and experiences, significantly enhancing guest satisfaction and revenue per booking.
- Coordinated seamlessly with front desk, concierge, and operations teams to ensure personalized, high-touch experiences for discerning guests.
Lead Concierge
Goldener Hirsch, Auberge Resorts Collection
10.2020 - 04.2023
- Designed and coordinated personalized guest itineraries, showcasing local culture and exclusive experiences to elevate the overall stay.
- Supervised, trained, and mentored a concierge team of four, resulting in measurable improvements in service delivery, efficiency, and guest satisfaction.
- Introduced innovative tools, refined workflows, and implemented best practices to boost daily team productivity and responsiveness.
- Played a key role in collaborative problem-solving, proactively resolving guest concerns and ensuring high satisfaction scores across all touchpoints.
- Partnered with hotel leadership and guest experience teams to design and execute signature property offerings, aligning with brand stands and enhancing the luxury guest journey.
Front Desk Agent
Sand Valley Golf Resort
06.2020 - 10.2020
- Actively engaged with guests, carefully listening and confirming full understanding of inquiries or concerns before providing thoughtful, effective resolutions.
- Enhanced guest satisfaction by efficiently resolving billing discrepancies and ensuring accurate folio management.
- Supported group coordination for golf tee times and room assignments, contributing to a smooth and personalized group guest experience.
- Demonstrated strong multitasking and communication skills while performing daily responsibilities with precision and attention to detail.
Hotel Operations Intern
Goldener Hirsch
12.2019 - 03.2020
- Conducted in-depth research and utilized information from multiple sources to support guest services, operational planning, and experience enhancement initiatives.
- Reviewed and completed administrative documentation with accuracy, identifying and resolving discrepancies to maintain smooth internal processes.
- Delivered attentive service by actively listening to guest inquiries and concerns, ensuring clear understanding before offering personalized solutions.
- Demonstrated critical thinking by identifying service challenges, analyzing information, and proposing effective solutions that supported guest satisfaction and team efficiency.
Education
Bachelor of Science - Recreation Management
University of Wisconsin La Crosse
La Crosse, WI04.2020
Skills
- Customer Engagement
- Flexible and Adaptable
- Written Communication
- Critical Thinking
- Interpersonal Communication
- Responsible
- Multitasking Abilities
- Product Knowledge
Timeline
Reservations Agent
Auberge Resorts Collection
04.2023 - Current
Lead Concierge
Goldener Hirsch, Auberge Resorts Collection
10.2020 - 04.2023
Front Desk Agent
Sand Valley Golf Resort
06.2020 - 10.2020
Hotel Operations Intern
Goldener Hirsch
12.2019 - 03.2020
Bachelor of Science - Recreation Management
University of Wisconsin La Crosse
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