Rhiannon Miller
Littleton,CO
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
QA 2 Manager
AUTOPAY
Denver , CO
01.2024 - Current
- Established processes to ensure efficient workflow throughout the organization.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted performance reviews for team members.
- Maintained up-to-date records of employee attendance and vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Conducted interviews for potential candidates
- Led a team of 15 employees, ensuring high productivity and excellent customer service.
Dedicated Lender Support Specialist
AUTOPAY
Denver , CO
03.2023 - 01.2024
- Maintained Book of Business with lien holders
- Provided point of contact for Credit Unions
- Processed high risk files
- Resolved customer inquiries promptly and professionally while keeping accurate records.
Assistant Manager, Training and Compliance
AUTOPAY
Denver , CO
03.2022 - 03.2023
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Designed and developed training materials for new employees in the organization.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Adapted teaching methods according to the needs of individual learners or groups.
Title Agent
Autopay
Denver , CO
01.2021 - 03.2022
- Filled out Titles and Applications
- Followed up on customer inquiries not immediately resolved.
- Documented all call information according to standard operating procedures.
- Performed outbound calling activities such as customer and DMV follow ups.
Customer Service Representative
HCL
Highlands Ranch
07.2019 - 01.2021
- Answering phone calls at a high call volume
- Assist customers with scheduling and registration.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided friendly customer service by answering customer inquiries via phone, email, and chat.
Sales Associate
Kohl's
Littleton
06.2018 - 07.2019
- Answering phone calls
- Providing fast and friendly customer service
- Maintaining a clean environment
- Cashier.
Phlebotomist Intern
Quest Diagnostics
Aurora
04.2019 - 05.2019
- Collecting specimens from patients
- Maintaining a clean environment
- Providing friendly customer service
- Keeping supplies stocked.
Nanny
Self employed
Littleton
06.2017 - 08.2018
- Providing child care
- Transportation of children
- Providing meals
- Maintaining a clean and safe environment.
Sales Associate
Walmart
Littleton
08.2016 - 06.2017
- Answering and directing phone calls
- Jewelry repair
- Stocking and organizing department
- Maintaining a clean and safe environment.
Cashier
Freddy's
Littleton
08.2015 - 02.2016
- Take orders
- Make food
- Provide fast and friendly customer service.
Education
Medical Office Technology Medical Assistant -
Arapahoe Community College
11.2023
General -
Chatfield Senior High
05.2017
Skills
- Customer Service
- Attention to Detail
- Team Leadership
- Time Management
- Document Review
- Organizational Skills
- Critical Thinking
- Course Development
Awards
Member of National Society Of Leadership and Success
Certification
- Notary Public
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
QA 2 Manager
AUTOPAY
01.2024 - Current
Dedicated Lender Support Specialist
AUTOPAY
03.2023 - 01.2024
Assistant Manager, Training and Compliance
AUTOPAY
03.2022 - 03.2023
Title Agent
Autopay
01.2021 - 03.2022
Customer Service Representative
HCL
07.2019 - 01.2021
Phlebotomist Intern
Quest Diagnostics
04.2019 - 05.2019
Sales Associate
Kohl's
06.2018 - 07.2019
Nanny
Self employed
06.2017 - 08.2018
Sales Associate
Walmart
08.2016 - 06.2017
Cashier
Freddy's
08.2015 - 02.2016
Medical Office Technology Medical Assistant -
Arapahoe Community College
General -
Chatfield Senior High
- Notary Public
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