Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rhiannon Reams

Montgomery

Summary

I am a dynamic Team Leader/diligent worker with a proven history, enhancing customer satisfaction and team productivity through effective problem resolution and motivational skills. Skilled in workload management and team development, I successfully implemented process improvements that boosted operational efficiency and employee morale, fostering a collaborative environment that drives results.

I developed leadership skills in fast-paced, collaborative environments, emphasizing strategic planning and team coordination. This demonstrates my strong ability to adapt to new challenges and environments, and I am seeking to transition these capabilities into the medical field as a registered nurse. Focused on driving success through effective team collaboration and innovative problem-solving, I believe I would be suitable as an RN.

Overview

4
4
years of professional experience

Work History

Team Leader Manager

Taco Bell
10.2019 - 12.2020
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Led employee relations through effective communication, coaching, training, and development.
  • Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
  • Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
  • Ensured compliance with industry-specific regulations by implementing appropriate policies and procedures for the team''s operations.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
  • Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
  • Oversaw the successful completion of multiple high-priority projects, ensuring timely delivery and client satisfaction.
  • Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
  • Streamlined communication within the team for better collaboration and decisionmaking.
  • Mitigated potential conflicts among team members by promoting open communication and fostering a positive environment.
  • Enhanced problem-solving skills within the team through facilitating brainstorming sessions and encouraging creative thinking.
  • Facilitated cross-training opportunities among team members, creating a more versatile and resilient workforce capable of handling unforeseen challenges.
  • Spearheaded process improvements that led to significant time savings while maintaining quality standards throughout the department''s functions.
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Defined clear targets and objectives and communicated to other team members.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Cashier

Shell Gas Station
08.2018 - 01.2019
  • Built relationships with customers to encourage repeat business.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Enhanced shopping experience, provided product information and location assistance.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Enhanced customer service experience by efficiently processing purchases and returns.

Cashier

Burlington Coat Factoy
06.2017 - 07.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.

Education

Associate of Science - Associate of Science With An Interest in Nursing

Lone Star College
Houston, TX

Bachelor of Science in Nursing - Nursing

Western Governors University
Salt Lake City, UT
01-2028

High School Diploma -

New Caney High School
New Caney, TX
05-2017

Skills

  • Customer focus
  • Workload management
  • Motivational skills
  • Influencing skills
  • Motivational
  • Team leadership
  • Teamwork and collaboration
  • Customer service

Timeline

Team Leader Manager

Taco Bell
10.2019 - 12.2020

Cashier

Shell Gas Station
08.2018 - 01.2019

Cashier

Burlington Coat Factoy
06.2017 - 07.2018

Associate of Science - Associate of Science With An Interest in Nursing

Lone Star College

Bachelor of Science in Nursing - Nursing

Western Governors University

High School Diploma -

New Caney High School

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