Rhiannon Smith
Moore,OK
Summary
Diligent Customer service Representative with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
15
15
years of professional experience
Work History
Customer Service Rep
Sitel Incorp
05.2014 - 11.2015
- Managed cust calls effectively & efficiently in a complex, fast-paced & challenging call center environment
- Mastery of customer service management systems and databases
- Managed high call volume with tact and professionalism
- Defused volatile customer situations calmly and courteously
- Met or exceeded service and quality standards every review period
- Addressed and resolved customer complaints empathetically and professionally
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
Waitress/Night Manager
Mama Lou's Restaurant
08.2000 - 04.2014
- Pulled entrees when ready & delivered them in a timely manner
- Maintained a professional appearance at all times
- Provided excellent customer service & retained a good relationship with customers
- I performed side work at closing time including rolling silverware, sweeping & stocking
- I maintained a full knowledge of the menus, recipes, and other pertinent information
- I maintained a safe, clean, organized work area
- Cooked, made prep, Inventory, Shipping & receiving of the freight(Manager) Dealt with financial obligations at the beginning & end of my shift(Manager) Did ticket books, Daily records & time cards(Manager)
Education
Diploma - General studies
Moore High School
Moore, OK01.2005
Skills
- Customer service
- Active listening
- Critical thinking
- Call center experience
- Strong multitasking
- Complex Problem-solving
- Time management
- Attention to detail
- Inventory management
- Computer proficiency
- Payment processing
- Professional telephone demeanor
- Product knowledge
Additional Information
- Trusted key holder
- Skilled problem solver
- Exceptional communication skills
- Personable
- MS Windows proficient
- Customer service award
- Quick learner
- Skilled in call center operations
- Strong client relations
- Exceptional Workflow Manage
- Proficient in cash management
- Relationship/team building
- Shipping and receiving professional
- Staff motivator
- Credit card processing
- Inventory control
- POS systems expert
- Active listening skills
- Computer literate
- Upselling techniques
Timeline
Customer Service Rep
Sitel Incorp
05.2014 - 11.2015
Waitress/Night Manager
Mama Lou's Restaurant
08.2000 - 04.2014
Diploma - General studies
Moore High School
Similar Profiles
Monica Aparecida Correa LimaMonica Aparecida Correa Lima
Owner at REMOLI INCORP E CONST LTDAOwner at REMOLI INCORP E CONST LTDA
James Ralph D. EllacerJames Ralph D. Ellacer
Staff nurse at Tobias Feliciano Faith General Hospital Incorp.Staff nurse at Tobias Feliciano Faith General Hospital Incorp.
Hoa Thi Hien NgoHoa Thi Hien Ngo
Bilingual Business Development Specialist at InCorp VietnamBilingual Business Development Specialist at InCorp Vietnam