Rhiannon Sweaza

PROFESSIONAL EXPERIENCE

OGLE SCHOOL HAIR SKIN NAILS — Hurst, TX
SCHOOL DIRECTOR | 2023–Present

Lead operations, employee development, training, performance, compliance, and student experience for a high-volume beauty education campus serving approximately 200 students and 23 direct employees.

• Design, develop, and facilitate learning experiences for instructors and campus employees that connect organizational priorities to practical, measurable behaviors.

• Develop instructor training focused on student retention, attendance, engagement, licensing and exam preparation, guest satisfaction, ownership, and operational performance.

• Create training presentations, facilitator materials, activities, scenarios, assessments, digital resources, and supporting communications using Microsoft PowerPoint, Microsoft 365, Canva, Microsoft Forms, SharePoint, and Google Classroom.

• Utilize The Lab by Pivot Point learning platform to support student curriculum delivery, digital learning, assignments, learning activities, and student engagement.

• Evaluate learning and performance gaps and determine whether the appropriate solution is training, coaching, process improvement, communication, accountability, or a combination of interventions.

• Design and facilitate adult-learning experiences using discussion, demonstration, hands-on practice, scenario-based learning, reflection, assessment, and real-world application.

• Develop onboarding and orientation experiences for employees and incoming student groups, communicating organizational expectations, culture, procedures, and performance standards.

• Coach and develop instructors and leaders through observation, feedback, goal setting, performance conversations, individualized development, and follow-up.

• Create structured learning experiences that move employees beyond simply receiving information to demonstrating understanding and applying skills in the workplace.

• Use attendance, retention, enrollment, graduation, employment, compliance, employee turnover, budget, and other operational metrics to identify performance gaps and opportunities for improvement.

• Translate complex regulatory, attendance, educational, and operational requirements into clear training, procedures, job aids, and communications.

• Partner with leadership and cross-functional teams to implement organizational initiatives, operational changes, compliance requirements, student engagement programs, and campus-wide communications.

• Lead a campus that has ranked #2 among 10 Ogle campuses based on key student-success and operational performance metrics.

• Created the “Ogle Instructor Ownership Challenge,” a structured instructor-development program designed to strengthen ownership of student retention, attendance, engagement, licensing/exam preparation, and guest satisfaction.

• Develop scenario-based training using real salon and classroom situations to help instructors practice decision-making, coaching, problem-solving, and performance management.

• Monitor the effectiveness of training and operational initiatives through employee feedback, observation, performance data, and follow-up coaching.

OGLE SCHOOL HAIR SKIN NAILS — Hurst, TX
ASSISTANT SCHOOL DIRECTOR | 2022–2023

• Supported employee development, training, student engagement, compliance, and daily operations for a large beauty education campus.

• Assisted with onboarding and development of instructors and staff, reinforcing organizational standards, procedures, and performance expectations.

• Developed and delivered coaching and training related to classroom management, student engagement, attendance, service quality, and operational procedures.

• Supported implementation of company-wide initiatives and translated organizational expectations into practical campus-level processes.

• Monitored operational and student-performance data to identify concerns, determine root causes, and support performance improvement.

• Collaborated with instructors and leadership to improve student retention, attendance, engagement, completion, and guest experience.

OGLE SCHOOL HAIR SKIN NAILS — Hurst, TX
SALON MANAGER | 2021–2022

• Managed salon operations while coaching and developing employees in technical performance, guest service, productivity, and professional standards.

• Trained team members on service expectations, guest experience, operational procedures, and beauty-industry best practices.

• Used observation, demonstration, coaching, and feedback to improve employee performance and service quality.

• Supported a high-volume customer-facing environment requiring consistent execution of operational and service standards.

OGLE SCHOOL HAIR SKIN NAILS — Hurst, TX
COSMETOLOGY INSTRUCTOR | 2015–2021

• Designed and delivered technical, professional, and career-readiness education for adult cosmetology students.

• Created demonstrations, hands-on practice activities, assessments, learning resources, and individualized coaching strategies.

• Utilized digital learning tools and virtual classroom technology to deliver instruction and maintain student engagement.

• During the COVID-19 transition, helped implement an online student attendance and learning approach and taught incoming cosmetology students virtually across eight campuses.

• Adapted instructional methods for virtual and in-person environments while maintaining engagement, accountability, and learning outcomes.

• Evaluated student performance and provided ongoing feedback to develop technical skills, professional behaviors, and readiness for state licensure and employment.

• Prepared students for practical application, state licensing examinations, employment, and transition into the professional beauty industry.

• Served as a subject-matter expert in cosmetology, salon operations, guest service, and beauty-industry practices.

SELECTED LEARNING & DEVELOPMENT PROJECTS

OGLE INSTRUCTOR OWNERSHIP CHALLENGE

Designed and facilitated a structured instructor-development experience focused on ownership of student retention, attendance, engagement, licensing/exam preparation, and guest satisfaction.

• Built real-world salon scenarios and interactive activities.
• Facilitated group discussion and problem-solving.
• Incorporated reflection, practice, and individual commitments.
• Connected training concepts to measurable workplace behaviors.
• Focused on moving instructors from participation to ownership.

VIRTUAL LEARNING & MULTI-CAMPUS TRAINING

Supported the transition to online learning during COVID-19 and helped implement virtual attendance and learning processes.

• Delivered virtual instruction to incoming cosmetology students across eight campuses.
• Adapted classroom instruction for a digital environment.
• Maintained learner engagement and accountability.
• Supported consistent learning expectations across multiple locations.

DIGITAL LEARNING & CONTENT DEVELOPMENT

Develop and support digital learning experiences using:

• The Lab by Pivot Point
• Microsoft 365
• Microsoft PowerPoint
• Microsoft SharePoint
• Microsoft Forms
• Canva

Use these platforms to create presentations, learning resources, assessments, communications, digital activities, instructional materials, and supporting content.

EMPLOYEE ONBOARDING & DEVELOPMENT

Develop and facilitate onboarding, orientation, coaching, and ongoing development experiences for instructors and campus employees.

• Introduce organizational expectations and culture.
• Communicate job responsibilities and performance standards.
• Provide hands-on training and practice.
• Evaluate understanding and performance.
• Reinforce learning through coaching and follow-up.