Rhiannon Torrez
Austin,TX
Summary
Proactive and dynamic administrative professional with 15+ years’ experience in overseeing project management, logistics, human resources and people management. Recognized for strong analytical and decision-making abilities, exceptional interpersonal communication, and a high level of self-direction and drive.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Project Manager
RYT Consulting
06.2017 - Current
- Project manager that spearheaded launch & operational setup of medical practices by implementing standardized, comprehensive launch playbook encompassing site selection, build-out, and staffing, achieving full operational functionality within 120 days on average.
- Coordinated full-cycle credentialing with insurance payers & local hospitals by establishing meticulous tracking systems while maintaining proactive communication with all parties, leading to 95% completion rates on first submission.
- Implemented end-to-end bookkeeping and financial reporting by deploying new accounting software and refining billing and reconciliation workflows. Enhanced tracking of P&L, cash flow, and KPIs, resulting in a 20% improvement in revenue cycle timelines and an 18% reduction in claim rejection rates.
- Full-charge HR Generalist who successfully recruited, interviewed, hired, and onboarded critical staff including front desk, schedulers, call center agents, billers, medical assistants, APPs, and senior providers such as physicians, therapists, and lab personnel - resulting in a fully staffed team, reduced time-to-hire by 30%, and improved organizational efficiency.
- Served as on-site manager for 3-6 months post-implementation, leading multidisciplinary teams and clinics with consistent training and regulatory compliance oversight. Refined billing and reconciliation processes and optimized EMR templating to improve clinical workflows and insurance reimbursement efficiency. These efforts drove administrative and clinical workflow improvements, resulting in 30%-50% growth within twelve months.
Administrator
ENT & Allergy Center of Austin
02.2021 - 12.2024
- Multi-location Manager overseeing a team of 32 direct reports, 2 nurse practitioners, 1 audiologist and 2 physicians. Drove strategic initiatives by implementing efficient scheduling policies, a multi-line cloud-based phone system, online scheduling, and reinforced clinical templating. These efforts resulted in a 20% year-over-year increase in patient volume.
- General Manager focused on business strategy, operational structure, human resource management, finance, and performance metrics. Drove continuous improvement in service levels and streamlined workflow processes, achieving 14% profit growth through effective team development, motivation, and mentorship.
- Full-charge bookkeeper responsible for all aspects of financial management in QuickBooks, including double-entry bookkeeping, managing debits and credits, general ledger maintenance, invoice generation, payments and outstanding debts, payroll calculations, tax withholdings, bank reconciliation, month-end closing, and financial statement generation. Streamlined processes to reduce month-end close by 5 days and maintained a 100% audit pass rate through accurate record-keeping and timely reporting.
- Director of Human Resources responsible for applicant screening, implementing applicant tracking systems, conducting background checks, recruiting, interviewing, and developing employee selection criteria. Managed all phases of recruitment from identifying management hiring needs and posting positions to communicating responsibilities and compensation to candidates. Leveraged feedback and data analysis to continuously improve processes, resulting in an 18% increase in team productivity, a 40% boost in leadership development and participation, and a 10% reduction in staff turnover.
- Working Revenue Cyle Manager actively involved in daily practice operations, with a focus on billing and coding. Processed accurate billing of 500+ patient contacts per week within 24 hours of treatment, ensuring compliance with CPT and LCD requirements for full reimbursement. Reduced return on claims by 9%, achieving a total claim denial rate of 4% through continuous team training, creation of LCD matrices, and implementation of upfront fee collection processes.
- Project manager responsible for implementing a new EMR system (ModMed), opened an office-based surgical suite offering anesthesia, and managed credentialing and payer enrollment for all providers. Designed and executed comprehensive marketing strategies, including digital, referral, and community involvement, while managing a multi-million-dollar budget. Achieved a seamless EMR transition with 100% staff adoption, enabled new revenue streams through in-house procedures, reduced provider onboarding time by 30%, and increased patient volume by 22% through targeted marketing initiatives.
Administrator
Balcones Pain Consultants
09.2019 - 02.2021
- Operations Manager overseeing a team of 52 direct reports, 5 nurse practitioners, and 5 physicians across multiple locations. Managed operational processes achieving a 25% improvement in team productivity and a 30% increase in workflow efficiency.
- Supervised a multidisciplinary team including a call center, front desk coordinators, medical assistants, accounting, billing, in-house CLIA lab and staff, and nurse practitioners. Built a team of critical thinkers, fostered growth opportunities, created 30 new positions across the practice that supported growth by 15% and reduced turnover by 20% year-over-year.
- Payroll Administrator responsible for accurate and timely payroll processing in ADP, including managing deductions, benefits, and payroll-related policies. Maintained comprehensive and up-to-date payroll records. Leveraged strong organizational and analytical skills to achieve 98% payroll accuracy, reduce overtime by 50% (saving the company over $46,800 annually), and cut payroll processing time from over 4 hours to 1 hour per cycle, generating significant cost and efficiency savings.
- Supply Chain Manager responsible for purchasing and inventory management for the medical practice, laboratory, in-office surgery suite, and surgery center. Negotiated favorable rates with major suppliers (McKesson, Henry Schein, Cardinal, etc.), resulting in a 12% year-over-year cost savings. Leveraged data analysis to identify and optimize supply chain needs, closely monitored inventory, and implemented process controls to maintain an optimal 20–30 days of supply. Improved cash-to-cash cycle time by 30 days (net 45-day turnaround), reduced inventory carrying costs by 20%, and saved the company an average of $2,000 per month.
- Credentialing Manager for 5 APP practitioners, 5 physicians, 1 CLIA laboratory, and an AAAHC Surgery Center, providing credentialing services for over 30 physicians, nurse anesthetists, and anesthesiology physicians. Managed all aspects of credentialing, including application submissions, primary source verification, committee review, regular updates, and re-verification. Ensured provider compliance with continuing education, licensing, and board certification requirements. Served as the primary insurance credentialer, overseeing provider onboarding, NPI and PTAN acquisition, and insurance enrollment. Achieved a 30-day credentialing turnaround for ASC practitioners and maintained a 100% success rate in securing insurance credentialing within 90 days.
Education
Masters - Data Science
Arizona State University
Remote01.2027
Bachelor of Arts - Business Administration
Concordia University Texas
Austin, TX05.2021
Bachelor of Arts - Journalism And Mass Communication
Eastern New Mexico University
Portales, NMSkills
- Project Management
- Leadership and People Development
- Operations Management
- Revenue Cycle Management
- Credentialing and Privileging
- Teamwork and Collaboration
- HR Management
- Business Administration
Certification
- PMP - Project Management Professional Test 2025
- SHRM - Test July 2025
- CCS-P - Certified Coding Specialist - Physician - Based
- CPM - Certified Professional Manager
Timeline
Administrator
ENT & Allergy Center of Austin
02.2021 - 12.2024
Administrator
Balcones Pain Consultants
09.2019 - 02.2021
Project Manager
RYT Consulting
06.2017 - Current
Masters - Data Science
Arizona State University
Bachelor of Arts - Business Administration
Concordia University Texas
Bachelor of Arts - Journalism And Mass Communication
Eastern New Mexico University
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