Summary
Overview
Work History
Education
Skills
Character Reference
Timeline
Generic

Rhiannon Towner

Ventura,CA

Summary

Current stay at home mom eager to return to the work force. Former customer service representative bringing top-notch skills in oral and written communication, active listening and problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position.

Overview

10
10
years of professional experience

Work History

Household Admistrator/Stay at home mom

08.2014 - Current
  • Manage all schedules regarding appointments and events with the ability to balance several tasks into small time frames with practical planning.
  • Implement problem solving skills to mediate disagreements and fix complications that arise on a daily basis.
  • Maintain a clean and organized environment, to maximize time, energy and mental wellbeing.
  • Create and nurture a social network conducive expanding world view and experiences leading to happy childhood and family experiences.
  • Manage mental and physical health during illness or times of crisis with the adaptability to deal with unplanned challenges and emergencies.
  • Implement communication and team building skills to foster an environment where individuals feel heard, understood, supported and happy.

Customer Service Associate

Petunia Pickle Bottom
08.2012 - 08.2014
  • Helped large volume of customers every day through calls and email with positive attitude and focus on customer satisfaction.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Responded to customer requests for products, services and company information.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Attended to customer complaints and processed product return or replacement requests.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Managed workflow scheduling, data entry and accuracy verification for large data projects.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Stocked merchandise, clearly labeling items, and arrangccording to size or color.ing a
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

Gym Manager

Airealistic/The Aireal Studio
02.2012 - 08.2012
  • Worked with and trained employees on general procedures, gym rules and duties.
  • Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
  • Implemented effective social media strategies, facilitate new business and promote patronage in existing customers.
  • Set and managed employee work schedules for coverage in assigned areas.
  • Supported enrollees in fitness program services by encouraging participation in Zumba, yoga and other beneficial workout classes.
  • Promoted positive customer experience through day-to-day supervision and management of facility.

Child Care Worker

Curtis Family And Oberto Family
01.2006 - 02.2012
  • Provided continuous supervision to children during indoor and outdoor activities to maintain safe learning and playing environments.
  • Taught children educational games to reinforce learning of alphabets and numbers.
  • Instructed children in health and personal habits.
  • Prepared and served nutritious and healthy meals and snacks.
  • Communicated with parents regarding child's behavior, daily activities and concerns.

Waitress

Meridians Cafe
06.2004 - 03.2007
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Education

Associate of Arts - Liberal Studies

Ventura Community College
Ventura
06.2006

Skills

  • Excellent Customer Support
  • Upbeat and Positive Personality
  • Exceptional Communicator
  • Efficient and Detail-Oriented
  • Capable of Managing Multiple Tasks
  • MS Office Proficiency

Character Reference

Reiden Zimmermen (previous supervisor) (805)798-1945

Carmen Curtis (previous employer) (310) 864-9763

Justin Dryfus (local business owner) (805) 340-5648


Timeline

Household Admistrator/Stay at home mom

08.2014 - Current

Customer Service Associate

Petunia Pickle Bottom
08.2012 - 08.2014

Gym Manager

Airealistic/The Aireal Studio
02.2012 - 08.2012

Child Care Worker

Curtis Family And Oberto Family
01.2006 - 02.2012

Waitress

Meridians Cafe
06.2004 - 03.2007

Associate of Arts - Liberal Studies

Ventura Community College

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Rhiannon Towner