Rhina Bengochea
Hollywood
Summary
Dynamic manager with expertise in enhancing communication, operational efficiency, and team development. Proven ability to implement strategies that elevate customer satisfaction and streamline processes to achieve organizational goals.
Overview
12
12
years of professional experience
Work History
Manager
The Six Hearts Corp
Hillywood
03.2019 - 01.2025
- Led team meetings to enhance communication and collaboration among staff.
- Developed operational strategies to improve workflow efficiency across departments.
- Trained new employees on company policies and operational procedures.
- Coordinated project timelines to ensure timely completion of key initiatives.
- Oversaw inventory management processes to maintain adequate stock levels.
- Implemented process improvements to streamline daily operations and reduce waste.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
Manager
Master Gas Usa
2730 Sheridan St Hollywood
01.2013 - 03.2019
- Developed operational strategies to improve workflow efficiency across departments.
- Trained new employees on company policies and operational procedures.
- Led team meetings to enhance communication and collaboration among staff.
- Oversaw inventory management processes to maintain adequate stock levels.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Education
Associate of Arts -
Miami Association Realtors
Miami, FL04-2016
Associate of Arts -
Customer Service Insurance
Miami, FL03-2015
Associate of Arts - Medical Code Billing
FCC
Hialeah, FL01-2008
Skills
- Operational strategy
- Inventory management
- Process improvement
- Project coordination
- Employee training
- Customer service
Timeline
Manager
The Six Hearts Corp
03.2019 - 01.2025
Manager
Master Gas Usa
01.2013 - 03.2019
Associate of Arts -
Miami Association Realtors
Associate of Arts -
Customer Service Insurance
Associate of Arts - Medical Code Billing
FCC