Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Rhina Fabian

Washington ,DC

Summary

Professional with significant experience in guest services. Skilled in managing guest requests, providing tailored solutions, and ensuring exceptional experiences. Strong focus on team collaboration and adaptability to changing needs. Reliable and results-driven with expertise in conflict resolution, communication, and customer satisfaction.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Leasing Consultant /Residential Concierge

NVT Staffing
11.2023 - Current
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Conducted thorough market research to stay informed of current trends and competitor offerings.
  • Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.

Front Desk Receptionist

Opposite Dominican Salon
10.2017 - 03.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.

Concierge Team Member

The Frist Managerment
02.2016 - 03.2017
  • Proactively addressed potential issues before they arose by anticipating the needs of each guest based on previous interactions or reservations history.
  • Enhanced guest satisfaction by providing personalized recommendations for dining, entertainment, and local attractions.
  • Collaborated with housekeeping staff to ensure prompt delivery of requested amenities such as extra towels or pillows.
  • Improved communication among team members by implementing new protocols for sharing information about guest preferences and requests.

Education

Certification - Business Administration

Woodland Job Corp
Laurel MD
06-2011

High School Diploma -

Wilson High School
Washington DC
06-2009

Skills

  • Customer service
  • Fair housing regulations
  • Fair Housing Policies
  • Lease Agreements
  • CRM Software
  • Yardi Software
  • Microsoft Office
  • Lease File Audits
  • Staff Management
  • Organized Mindset
  • Unit Inspection
  • Property Tours

Accomplishments

  • Worked closely with management and carpenters to create an office space that was brighter and helped to improve overall productivity for front desk personnel.
  • Resolved product issue through consumer testing.
  • Mentored newly hired personnel on customer service techniques which helped improve focus on guests and visitors.

Certification

  • Licensed Fair Housing Regulation - 3 years
  • Licensed CPR,ADE,FristAid - 4 years

Languages

Spanish
Full Professional

Timeline

Leasing Consultant /Residential Concierge

NVT Staffing
11.2023 - Current

Front Desk Receptionist

Opposite Dominican Salon
10.2017 - 03.2023

Concierge Team Member

The Frist Managerment
02.2016 - 03.2017

Certification - Business Administration

Woodland Job Corp

High School Diploma -

Wilson High School

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