Rhina Joyce Harfield
Kingsport,USA
Summary
Experienced with managing store operations and customer service. Utilizes effective inventory management and store layout optimization to enhance shopping experiences.
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
Work History
Customer Service Store Specialist Bilingual
Sherwin-Williams
01.2023 - Current
- Job duties involve close customer partnership to determine their needs, answer their questions about SW products, and recommend the right solutions. Store associates are also expected to resolve any customer concern and ensure maximum client satisfaction as well as stay stay up to date with products and store. Store associates are tasked with achieving excellent customer service, while consistently meeting store goals.
- Collaborated with team members to maintain a clean and organized store environment.
- Conducted regular inventory checks to minimize discrepancies and maintain stock accuracy.
- Developed strong relationships with repeat customers, contributing to a welcoming store atmosphere.
- Performed regular audits of merchandise, ensuring accuracy in pricing and labeling information.
PSE
USPS
01.2021 - 01.2023
- Perform variety of clerk duties required to process mail using automated mail processing equipment or manual methods of sortation and distribution.
- Conducted regular quality checks on outgoing mail to ensure proper handling and delivery.
- Managed multiple tasks simultaneously, including sorting, packaging, and dispatching mail.
- Documented and reported equipment malfunctions to maintenance for timely repairs.
- Maintained a clean and organized workspace to facilitate efficient workflow.
Engineering Services Executive Secretary
Disney’s Deluxe and Mod/Val Resorts
01.2003 - 01.2021
- Provide high level administrative support for the Engineering Services Department. Support 2 Directors 7 managers and >70 hourly Cast Members. Primary responsibilities include meetings, calendars, proficiency in the use of Work Brain, Maximo, Hot SOS, Overtime Equalization, Regulatory Training Scheduling and SAP. Moreover, coordinate all recognition events within the department as well as support for events at each resort.
- Managed travel arrangements for executives, including itinerary planning and expense tracking.
- Prepared detailed reports and documents for department meetings, enhancing communication and decision-making.
- Supported multiple managers with calendar management, prioritizing appointments and meetings efficiently.
- Organized recognition events and team-building activities to foster a positive work environment.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Developed and implemented office policies and procedures to facilitate smooth workflow.
- Organized and updated schedules for executives.
Maintenance Base Coordinator
Disney’s Animal Kingdom Park
01.2001 - 01.2003
- Served as a point of contact for all maintenance requests. Evaluate, prioritize and enter maintenance requests in Maximo Automated Dispatch (MAD). Assisted in the dispatching of maintenance request.
Preventive Maintenance Representative
Disney’s All Star Resort
01.1996 - 01.2001
- Maximo data entry for Engineering Services Department. Utilization of Business Objects for reporting. Support of Management for research of work orders and other reporting. Served as a backup for Base dispatching.
Time Recording Clerk
Disney’s All Star Resort
01.1996 - 01.2001
- Input Cast Member daily hours for payroll. Complete EB memos and makeup pay memos. Demonstrate ability to handle confidential information, multiple tasks, and research and process pay discrepancies for over 2,000 Cast Members.
Support Service Hostess
Disney’s All Star Resort
01.1996 - 01.2001
- A member of the opening team at the Front Desk during a major transition of the Call Center to the Housekeeping Department. Received high call volume for the purpose of handling room charges, dispatching of guest request and provide operational support to all resort functions.
All Star Sports Front Desk Hostess
Disney’s All Star Resort
01.1996 - 01.2001
- Responsible for guest room assignments, operations support and a designated trainer. Proficient in the use of ATS, DPMS and DRS. Delivered great guest service in a high-energy environment.
Education
High School Diploma -
Poinciana High School
Kissimmee, FL03.1994
Languages
Spanish
Full Professional
Timeline
Customer Service Store Specialist Bilingual
Sherwin-Williams
01.2023 - Current
PSE
USPS
01.2021 - 01.2023
Engineering Services Executive Secretary
Disney’s Deluxe and Mod/Val Resorts
01.2003 - 01.2021
Maintenance Base Coordinator
Disney’s Animal Kingdom Park
01.2001 - 01.2003
Preventive Maintenance Representative
Disney’s All Star Resort
01.1996 - 01.2001
Time Recording Clerk
Disney’s All Star Resort
01.1996 - 01.2001
Support Service Hostess
Disney’s All Star Resort
01.1996 - 01.2001
All Star Sports Front Desk Hostess
Disney’s All Star Resort
01.1996 - 01.2001
High School Diploma -
Poinciana High School