Rhinell Navora
Laveen,AZ
Summary
Talented professional with expert sales, decision making and communication talents. Composed persona known for having excellent drive. Insightful sales representative with 10 years of customer service experience.
Overview
10
10
years of professional experience
Work History
Sales Representative
Showcase Honda
07.2022 - 08.2023
- Managed over 50 calls per day.
- Sold minimum of 15 cars per month.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions
Relocation Manager
Safe Haven ADT
05.2021 - 05.2022
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Engaged with over 80 customers through door to door interaction daily.
- Acquired two plaques in two selling months for achieving to sell 15 plans.
- Achieved minimum requirement of 12 to hit bonus tiers.
Outbound Sales Call Center Agent
Fidelity Pandemic Relief Services
01.2021 - 04.2021
- Made 300-375 outbound calls per day.
- Contacted businesses via cold or warm calling to offer services relevant to industries or niches.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Overcame objections using friendly, persuasive strategies.
- Increased team morale and spirit by through ethic and calls made per day.
General Store Manager
My Wireless Advantage AT&T
01.2018 - 09.2020
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Coached 2 sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings 100%.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Lead Sales Representative
My Wireless Advantage AT&T
11.2013 - 12.2017
- Performed cold calling and outreach to build sales pipeline.
- Trained approximately 4 new sales associates in 1 year.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Achieved and exceeded sales goals for 9 consecutive months.
- Made outbound calls to existing customers to upsell wireless packages.
- Delivered information on current store promotions, sales and special events to customers to help with purchasing decisions.
- Explained different features of various products and services, including plans with unlimited minutes and data features.
- Upsold accessories and warranty programs to customers by carefully explaining benefits.
Education
Associate of Arts - Psychology
Rio Hondo College
Whittier, CA06.2016
High School Diploma -
John A Rowland
Rowland Heights, CA2011
Skills
- Mental Toughness
- Grit
- Training and development
- Sales techniques
- Effective leader
- Disciplined
- Planning
- Staff Management
- Sales Training
- Strategic planning
- Sales
- Scheduling
Accomplishments
- Received the "Employee of the Month" award after 8 months of employment.
- Achieved status as one of 10 top sales performers in the region comprised of 15 stores.
Timeline
Sales Representative
Showcase Honda
07.2022 - 08.2023
Relocation Manager
Safe Haven ADT
05.2021 - 05.2022
Outbound Sales Call Center Agent
Fidelity Pandemic Relief Services
01.2021 - 04.2021
General Store Manager
My Wireless Advantage AT&T
01.2018 - 09.2020
Lead Sales Representative
My Wireless Advantage AT&T
11.2013 - 12.2017
Associate of Arts - Psychology
Rio Hondo College
High School Diploma -
John A Rowland
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