Hi, I’m
Rhiannon Nolan
Socorro,NM
Remember, remember, this is now, and now, and now. Live if, feel it, cling to it. I want to become acutely aware of all I’ve taken for granted.
Sylvia Plath
Summary
Multitasking, result-motivated Veterinarian Assistant and Client Care Coordinator willing to operate an array of shifts and offering great work ethic. Animal lover with 10 years of successfully assisting veterinarians in surgery, general practice, medicine and taking medical histories. Committed to learning new tasks and considered a highly motivated employee. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Considerable willingness to take on added responsibilities to meet team goals. Enthusiastic and eager to contribute to team success through hard work, attention to detail and marvelous organizational skills. Clear understanding of client communications, patient monitoring and training in assistance in veterinary medicine and broadened horizons. Motivated to learn, grow and excel in the veterinary field and beyond. Reliable employee seeking full or part time position. Offering excellent communication and diligence, representing incredible capability against meticulous high and low level processes.
Overview
15
years of professional experience
1
year of post-secondary education
Work History
Animal Haven Veterinary Clinic Of Socorro, PCSocorro, New Mexico
Lead Veterinary Assistant
09.2016 - Current
Job overview
- Upheld medical records and documentation accurately, recording patient histories and treatment plans.
- Restocked clinical and office supplies to keep all necessary materials easily accessible.
- Implemented new system for tracking patient vaccinations, resulting in better compliance with vaccination schedules.
- Triaged incoming patients to determine treatment needs and urgency of care frequently, and for more than 3 patients at a time.
- Assisted veterinarians with restraining animals of different sizes and temperaments during appointments, and during examinations to assess injuries during crisis.
- Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
- Prepared animals for surgery, including pre-operative care and post-operative monitoring.
- Aided veterinary surgeon with routine and emergency surgeries and procedures for domestic (both large and small animal) species.
- Assisted veterinarian during surgical procedures by creating and maintaining unobstructed surgical fields and passing instruments.
- Assisted veterinarians with radiographs and ultrasounds. Positioned animals for diagnostic imaging and scans.
- Cleaned and disinfected exam rooms, surgical equipment and suites, treatment areas and kennels to prevent diseases and control odors.
- Implemented proper sterilization procedures to maintain a sanitary work environment and prevent cross-contamination risks.
- Recorded symptoms and documented medical observations to make informed treatment decisions on over 5 patients at a time.
- Administered medications to animals in treatment and documented changes in condition concisely and consistently.
- Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
- Assisted in preparation and administration of anesthesia for surgical processes.
- Provided care for animals before and after surgeries, delivering pre and post-op management as necessary, under supervision, for overall comfort and health.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Trained new staff in clinic procedures and best practices, fostering a collaborative work environment.
- Maintained and sterilized surgical instruments and equipment by preparing surgical packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
- Operated and maintained diagnostic equipment to troubleshoot and resolve technical issues efficiently.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Reduced errors in diagnostic testing by maintaining up-to-date knowledge on veterinary practices and techniques.
- Assisted veterinarian during immunologic, medical, surgical and diagnostic procedures.
- Graciously assisted in euthanizing terminally ill patients.
- Assisted in collecting and preparing tissues, cellular or microbiological samples by skin scraping, impressions and other non-surgical methods.
- Performed fecal examinations, urinalysis and bloodwork.
- Participated continuing education training seminars workshops conferences advance knowledge stay current industry trends best practices annually for more than 5 years.
- Assisted in collecting and preparation of specimens and blood samples for outside laboratory analysis, effectively managing more than 3 to 4 samples at a time.
- Managed multiple tasks and met time-sensitive deadlines.
- Supervised daily operations of veterinary clinic, ensuring optimal patient care and client satisfaction.
- Mentored junior staff, fostering skill development and teamwork in high-pressure environments.
- Developed training materials for new hires, improving onboarding experience.
- Wildlife handling experience in a clinical setting through collaboration with local wildlife rehabilitation programs i.e. rodents, avian and canines.
Animal Haven Veterinary Clinic Of Socorro, PCSocorro, New Mexico
Front Desk Receptionist & Client Care Coordinator
09.2016 - Current
Job overview
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Scheduled, coordinated and confirmed appointments, meetings, billed customers for services and maintained inventory to maximize office productivity.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct personnel, managing over 40+ calls per day.
- Cash handling and revision on end of day reports.
- Management of accounts receivable and remedy of overdue accounts.
- Answered questions from pet owners and advised on best care practices. Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Provided pet owners with excellent customer service and compassionate care for animals enhancing clinic reputation.
- Corresponded with clients through email, telephone or postal mail.
- Resolved customer concerns or complaints.
- Improved patient care with diligent follow-up calls to assess recovery of animals post-treatment.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases; maintained accurate patient records using practice management software.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Trained new staff on front desk procedures and customer interaction protocols.
- Advocated for clients'' best interests when liaising with different doctors, ensuring their needs were always heard and considered during internal discussions.
- Educated clients on available resources and services while guiding them through their options based on individual needs.
- Ensured compliance with company policies, industry regulations, and legal requirements related to client care coordination activities.
- Facilitated the timely resolution of billing inquiries, leading to improved cash flow and reduced outstanding balances.
- Managed high-priority escalations effectively, minimizing negative impact on the organization's reputation and revenue streams.
- Became closely acquainted with the company's clientele base to effectively implement individualized experiences leading to client comfort and satisfaction resulting in good retention.
- Instilled strong clinic-client trust with conscientious and empathetic care while showcasing a personable sense of professionalism.
- Worked closely with financial aid and animal welfare programs to extend an extra line of credit to those experiencing extreme financial constraints.
- Gracefully balanced highly stressful situations involving low income households seeking medical services for their pets, creating avenues manageable to the business and clients alike to troubleshoot what is in the patient/pet's best interest.
- Fosters a comprehensive knowledge of veterinary medical jargon in order to simplify treatment plans and diagnoses into terms a client can understand. Regular practice in teach-back methodology.
ClienteleSocorro County, NM
House Sitter/Pet Sitter
10.2019 - Current
Job overview
- Conducted initial consultations with new clients to understand their pets' routines and care preferences, setting stage for successful engagements.
- Nurtured homeowner trust, carefully adhered to all house rules and special instructions, leading to worry-free absence.
- Provided attentive care for diverse pets, ensuring safety and well-being during owner's absence.
- Managed household tasks, including mail collection, plant care, and light cleaning.
- Implemented organizational strategies for managing multiple (up to 3) client schedules seamlessly.
- Maintained client trust with thorough communication on property status and any necessary updates during their absence.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Highly responsive to pet care emergencies and urgencies. With history of 10 years in a clinical veterinary setting.
- Developed strong bonds with pets by understanding and catering to their individual behaviors and preferences.
- Developed strong relationships with clients, leading to repeat business and recommendations from satisfied customers.
- Secured locks and entryways to prevent unauthorized access by persons not approved by owners.
- Monitored home security systems to ensure property safety and prevent unauthorized access.
- Answered telephone and doorbell, took messages, and relayed information to owner.
Miscellaneous EmployersOnline
Freelance Creative Content Writer
03.2016 - Current
Job overview
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating and authentic approach.
- Completed thorough research into assigned topics.
- Evaluated project requirements and content standards for each project to produce copy in line with creative structure.
- Strengthened content by thoroughly editing and proofreading content 4 to 5 times prior to submission.
- Used Microsoft Word, Dabble and Vocal to store and share created documents.
- Created concise, eye-catching headlines and copy on artistic and digital gaming topics.
- Proofread copy written by colleagues to correct spelling, punctuation and grammar.
- Composed entertaining pieces for people between ages 10 to 40 using appropriate voice tones and word choice.
- Wrote 6,000+ word assignments according to instructions.
- Organized material to research and complete writing tasks.
- Wrote fiction or nonfiction prose such as short stories, novels or biographies as well as advertising material for use in promoting sale of content.
- Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
- Composed original written material for various types of publications and submitted for approval by supervisor, editor or publisher.
- Used Dabble to write and submit error-free creative copy.
- Participation in regular online writing communities to exercise ability and stimulate new contents.
Steven Rosas - Sofia's Kitchen
Hostess
09.2016 - 10.2016
Job overview
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Monitored dining room and guest flow to maximize table usage and minimize wait times by 30-40%.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Planned and executed six-guest parties by organizing menus, spaces and special requests.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Answered customer questions about hours, seating and menu information.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Restocked tabletop commodities routinely.
- Engaged in positive customer interaction to fulfill atmosphere of warm and welcoming family dining.
Miscellaneous EmployersOnline
Video Game Tester: Betas/Regression/Functionality
03.2015 - 10.2017
Job overview
- Compared multi-platform game performance to verify consistency across PC, console and mobile versions.
- Wrote and submitted comprehensive bug reports, providing details on factors such as ease of replication, severity and other metrics.
- Completed in-depth usability testing on Windows, Android and iOS mobile devices.
- Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
- Provided subjective feedback to shape game development by applying personal and third-party taste profiles.
- Provided feedback for online gaming performance, measuring qualitative impacts of factors such as latency, download speeds and other network considerations.
Self Employment Online
Writer/Blogger
03.2014 - 01.2016
Job overview
- Implemented stories and anecdotes into writing processes to make information more entertaining.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Researched creative topics to write, edit and create layouts for new articles and features.
- Published regular pieces on Perception to blog.
- Maintained aesthetics of blog through images and troubleshooting issues.
- Chose cover photography or artwork, selected fonts and arranged designs to attract target readership.
- Used Dabble to write and submit error-free creative copy.
- Published regular pieces on reality and the human experience to blog.
Family, Friends, And Neighbors
Occasional Babysitter
03.2011 - 05.2016
Job overview
- Prepared healthy, age-appropriate snacks and meals.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Communicated positively with children and guardians.
- Fostered close relationships with children by discussing school, friends and hobbies.
- Engaged with children on individual basis to build positive relationships.
- Supported children in daily activities, including playing, meals and snacks, hygiene and socialization.
- Organized activities that enhanced children's physical, emotional and social well-being.
- Made healthy snacks and meals for 5+ children.
- Helped children learn how to complete small chores appropriate for age level
- Led indoor and outdoor activities to entertain and occupy children
- Taught children to organize toys, wash hands and share by leading by example
- Taught children to organize toys, wash hands and share by leading by example.
- Studied and researched food allergies to understand requirements for individuals with such conditions.
Family, Friends, Neighbors
Independent House Cleaner
03.2014 - Current
Job overview
- Organized and used industrial cleaning products following strict safety procedures.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Operated and maintained large carpet shampoo machines, industrial washing machines and dishwashers.
- Handled equipment, chemicals and materials properly and with caution.
- Maintained cleanliness of restrooms by disinfecting, washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming trees and removing debris.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Identified repair needs and major maintenance concerns, and escalated issues to the appropriate professional.
- Assisted with special house events by preparing rooms or installing decorations for holidays and birthday occasions.
- Categorized laundry received based on fabric type.
- Restocked room supplies such as facial tissues and fresh flowers for personal touch with every job.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Verified cleanliness and organization of storage areas and carts.
- Created spotless surfaces by dusting, sweeping, and detail scrubbing.
- Operated power equipment tools such as pressure washers and central vacuum cleaners.
Self Employment
Independent Photographer
03.2013 - 04.2015
Job overview
- Completed complex photo shoots at indoor and outdoor venues.
- Planned and prepared for on-location and studio shoots.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Determined and adjusted subject position, props and lighting equipment while selecting camera angles to optimize final product.
- Selected and set up appropriate props, backdrops and lighting.
- Archived photographs on computers and servers.
- Tracked inventory for photo products and equipment.
Education
UNM ValenciaLos Lunas, NM
GED
10.2025 - 06.2026
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
- Attention to Detail
- Medical Charting
- Veterinarian Assistance
- Verbal and Written Communication
- Appointment Scheduling
- Medical Triage
- Independent Thin
- Business Operations Understanding
- Customer and Client Relations
- Document Control
Timeline
UNM Valencia
GED
10.2025 - 06.2026
House Sitter/Pet Sitter
Clientele
10.2019 - Current
Lead Veterinary Assistant
Animal Haven Veterinary Clinic Of Socorro, PC
09.2016 - Current
Front Desk Receptionist & Client Care Coordinator
Animal Haven Veterinary Clinic Of Socorro, PC
09.2016 - Current
Hostess
Steven Rosas - Sofia's Kitchen
09.2016 - 10.2016
Freelance Creative Content Writer
Miscellaneous Employers
03.2016 - Current
Video Game Tester: Betas/Regression/Functionality
Miscellaneous Employers
03.2015 - 10.2017
Writer/Blogger
Self Employment
03.2014 - 01.2016
Independent House Cleaner
Family, Friends, Neighbors
03.2014 - Current
Independent Photographer
Self Employment
03.2013 - 04.2015
Occasional Babysitter
Family, Friends, And Neighbors
03.2011 - 05.2016