Rhiz Cortez
Temecula,CA
Summary
Friendly and attentive customer service professional with experience in high-volume, fast-paced environments. Skilled in creating positive guest experiences, managing multiple requests efficiently, and maintaining a calm, professional demeanor under pressure. Strong communicator with a team-oriented mindset and a focus on guest satisfaction.
Overview
8
8
years of professional experience
Work History
Sales Associate/ Office
Kevin Jewelers
Temecula, CA
12.2025 - Current
- Cultivated strong customer relationships, enhancing overall shopping experience and driving repeat business.
- Demonstrated product knowledge to effectively assist customers in selecting jewelry that meets their needs.
- Managed inventory levels, ensuring accurate stock counts and efficient replenishment of merchandise displays.
Casino Dealer
Harrah’s Southern California
Valley Center, CA
03.2021 - 12.2024
- - Delivered high-level guest service by engaging with players and creating an enjoyable atmosphere
- - Managed multiple guests simultaneously while maintaining accuracy and efficiency
- - Handled cash transactions and ensured compliance with company procedures
- - Resolved guest concerns quickly and professionally to maintain satisfaction
- - Maintained a friendly, outgoing presence to encourage repeat visits
Medical Assistant
Coastal Pain and Spinal Diagnostic Medical Group
San Diego, CA
07.2018 - 03.2021
- - Provided excellent customer service by assisting patients with scheduling and follow-ups
- - Managed a high volume of patient interactions while maintaining organization and efficiency
- - Communicated clearly to ensure a positive and comfortable experience
- - Handled sensitive information with professionalism and discretion
Medical Assistant Externship (200 Hours)
Richards Chiropractic
Escondido, CA
04.2018 - 05.2018
- - Greeted and assisted patients, creating a welcoming environment
- - Maintained accurate records and supported smooth daily operations
- - Demonstrated strong attention to detail and teamwork
Education
Medical Assistant - undefined
Brightwood College
Vista, CABLS / CPR Certified - undefined
American Heart Association
Skills
- Guest Service & Hospitality
- Order Accuracy & Attention to Detail
- Upselling & Suggestive Selling
- Conflict Resolution
- Multitasking in Fast-Paced Settings
- Cash Handling & Transactions
- Team Collaboration
- Bilingual (Tagalog)
Additional Strengths
- - Strong people skills and ability to connect with diverse guests
- - Reliable, punctual, and adaptable
- - Thrives in busy, team-oriented environments
Timeline
Sales Associate/ Office
Kevin Jewelers
12.2025 - Current
Casino Dealer
Harrah’s Southern California
03.2021 - 12.2024
Medical Assistant
Coastal Pain and Spinal Diagnostic Medical Group
07.2018 - 03.2021
Medical Assistant Externship (200 Hours)
Richards Chiropractic
04.2018 - 05.2018
Medical Assistant - undefined
Brightwood College
BLS / CPR Certified - undefined
American Heart Association