Rhizlane Maamar

• Developed team communications and information for meetings.
• Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Oversaw daily operations to ensure high levels of productivity.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
• Delivered exceptional level of service to each customer by listening to concerns and answering questions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Maintained energy and enthusiasm in fast-paced environment.
• Exceeded goals through effective task prioritization and great work ethic.
• Eliminated downtime and maximized revenue by providing top project quality control.
• Led projects and analyzed data to identify opportunities for improvement.
• Monitored all company inventory to ensure stock levels and databases were updated.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Improved operations through consistent hard work and dedication.
• Supervised work of contracted employees to keep on task for timely completion.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Assisting with the Stopover packages

Following the below check in process

Ø Assist with Check-In: Assisting with airport check-ins. Before clients embark on a flight, they must go through the ticket counter first, where passenger service agents examine their ticket, passport, and other identifying documents, and confirm their flight details. Afterward, clients receive their printed boarding pass.

Ø Process Luggage: Toward the end of check-in, passenger service agents process luggage and ensure that it complies with the airline’s restrictions. If luggage exceeds weight limits, charge additional fees. The next step is attaching luggage tags and coordinating with ramp agents to place luggage on the correct flight.

Ø Facilitate Boarding: Facilitate passenger boarding onto flights. Using the public address system to announce when boarding may start, and control entrance by accepting passengers based on seating arrangement and boarding pass verification.

Ø Provide Information: Provide information about their flight and check-in procedures, to inquire about directions, or to request assistance with concerns such as lost luggage. And also announce changes to flight details and handle complaints

CHECK IN EXPERIENCE FOR THE BELOW AIRLINES

1. AIR INDIA EXPRESS

2. AIR CANADA

3. PEGASUS

4. ROYAL NEPAL AIRLINE

5. MIDDLE EAST

6. FLY DUBAI.

7. HIMALAYAN AIRLINES

8. ROYAL JORDANIAN

9. ETIHAD

10. AIR ARABIA

11. SAUDI AIRLINES