Rhod Marcelus
Summary
Healthcare Administrator with 2 years of experience in providing high-quality healthcare services. Adaptable and self-motivated professional dedicated to making a positive impact on patients' lives. Quick to adjust to changing circumstances and environments. Passionate about delivering excellent healthcare services and ensuring patient satisfaction. Detail-oriented clerical professional with an organized approach and exceptional multitasking abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Care Liaison
Lee Health
10.2022 - Current
- As a Patient Care Liaison at Lee Health, I excel in building strong interpersonal relationships, demonstrating exceptional communication skills, and providing compassionate care to patients from diverse backgrounds.
- Enhanced patient satisfaction by addressing concerns and providing timely resolutions.
- Improved communication between healthcare providers and patients by serving as a liaison for both parties.
- Promoted patient-centered care by actively engaging in decision-making discussions with healthcare professionals and patients.
- Supported families during difficult medical situations, offering emotional support and connecting them with appropriate community resources when needed.
Planning and Performance Management
Department Of Health
08.2023 - 12.2023
- Enhanced project efficiency by streamlining communication channels and implementing effective planning strategies.
- Developed comprehensive support plans for team members, leading to increased productivity and overall team performance.
- Managed resources effectively, ensuring timely completion of projects and optimal allocation of resources.
- Analyzed data trends to identify areas for improvement, implementing process changes that led to increased efficiency in operations.
- Facilitated open communication among team members through regular meetings and status updates, promoting a transparent work environment where collaboration thrived.
- Cultivated strong relationships with stakeholders across the organization, fostering a culture of collaboration that facilitated successful project execution.
- Worked closely with project managers to create project work scopes and schedules.
Fulfillment Associate
Target
10.2021 - 09.2022
- Develop and maintain knowledge of all products and promotions in order to provide accurate and helpful information to customers.
- Develop and maintain a thorough understanding of Target's fulfillment processes, including order picking, packing, and shipping, to ensure efficient and accurate order fulfillment.
- Collaborate with team members to develop and implement new strategies to improve order fulfillment efficiency
- Streamlined order processing by implementing efficient picking and packing techniques.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
Valet Parking Attendant
The Terraces
08.2021 - 11.2021
- Maintain a polite and pleasant demeanor while interacting with guests, providing exceptional customer service and ensuring a positive experience for all patrons.
- Provide exceptional customer service by greeting guests, assisting with luggage, and offering guidance
- Ensure the safe and efficient transport of guests' vehicles to and from designated parking areas.
Case Pick Technician
Lee Health
02.2021 - 08.2021
- Implement quality control measures to ensure accuracy in case picking.
- Develop and maintain standard operating procedures for case picking to ensure consistency and compliance with industry standards
- Accurately stocked surgery carts and ensured delivery to correct rooms
Cashier/Sales Associate
Publix
04.2019 - 02.2021
- Ensure accurate and efficient cash handling and transaction processing to maintain a high level of customer satisfaction and minimize errors.
- Maintain a clean and organized work area at all times to ensure a positive shopping experience for customers.
- Provide exceptional customer service by assisting customers in locating and selecting products, answering questions, and resolving complaints
- Streamlined checkout process for increased efficiency and reduced waiting times.
Education
Master's Healthcare Administration - Healthcare Administration
Western Governors University
Salt Lake City, UT01.2025
Bachelor's - Healthcare Administration
Florida Gulf Coast University
Fort Myers, FL12.2023
Associates - General Studies
Florida Southwestern State College
Fort Myers, FL12.2021
Skills
- Interpersonal Relationships
- Communication Skills
- Medical Terminology
- Strategic Planning
- Customer Service
- Healthcare Services
- Team Collaboration
- Healthcare Knowledge
- Managing Records
- Writing Emails
- Equipment Accountability
- Task prioritization
- Process improvement
Personal Information
Title: Healthcare Administrator
Certification
GRC Analyst
Timeline
Planning and Performance Management
Department Of Health
08.2023 - 12.2023
Patient Care Liaison
Lee Health
10.2022 - Current
Fulfillment Associate
Target
10.2021 - 09.2022
Valet Parking Attendant
The Terraces
08.2021 - 11.2021
Case Pick Technician
Lee Health
02.2021 - 08.2021
Cashier/Sales Associate
Publix
04.2019 - 02.2021
Master's Healthcare Administration - Healthcare Administration
Western Governors University
Bachelor's - Healthcare Administration
Florida Gulf Coast University
Associates - General Studies
Florida Southwestern State College
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