Rhoda Acquah
Catonsville,MD
Summary
Dedicated professional with strong customer service skills and proven multitasking abilities. Expertise in HIPAA compliance and maintaining medical record accuracy. Track record of improving client relations and optimizing documentation processes for enhanced efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior clinician administrator
Optum
Baltimore, Maryland
03.2024 - Current
- Maintained accurate documentation of patient records according to HIPAA guidelines.
- Managed client intake processes, gathering necessary information for assessments.
- Maintained accurate records of client interactions and service referrals.
- Directed inbound calls in phone queues to improve call flow.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Communicated with patients with compassion while keeping medical information private.
- Maintained detailed records regarding client care, including updates on medications, treatments and therapies administered.
Licensing Specialist
Department of Labor
Washington, DC
04.2022 - Current
- Reviewed and verified licensing applications for accuracy and completeness.
- Compiled and maintained records of licensure information.
- Investigated customer inquiries regarding license status or eligibility criteria.
- Prepared communications informing customers about upcoming changes in their respective license statuses.
- Updated databases and records to retain application submissions and supporting documents.
- Managed files and continuously updated and organization records.
Medical Technician
Paradise Assisted Living
CATONSVILLE, MD
07.2021 - 03.2022
- Performed urinalysis tests on patient samples for diagnosis and treatment of illnesses.
- Monitored vital signs including temperature, pulse, respiration rate and blood pressure.
- Collected and processed specimens from patients for laboratory analysis.
- Administered medications under physician direction following standard operating procedures.
- Provided excellent patient support and care to patients and families.
- Observed and recorded vital signs and reported changes to physicians or nurses.
- Monitored medical supply inventory to ensure consistent availability of critical items.
- Adhered to all safety and infection control precautions and regulations.
- Protected patients and employees by adhering to infection-control and hazardous waste policies.
Medical Technician
Glynntaff Assisted Living
CATONSVILLE, MD
08.2019 - 05.2021
- Monitored vital signs including temperature, pulse, respiration rate and blood pressure.
- Provided excellent patient support and care to patients and families.
- Documented and updated patient data on electronic medical charts, maintaining accuracy and confidentiality.
- Observed and recorded vital signs and reported changes to physicians or nurses.
- Monitored medical supply inventory to ensure consistent availability of critical items.
Education
BBA - Accounting
Methodist University College Ghana
Accra-Ghana04.2014
Associate of Science - Surgical Technology
CCBC
Maryland, MDSkills
- Data management and verification
- Document preparation and review
- Database administration
- Organization and time management
- Customer service and relations
- HIPAA compliance
- Medical record accuracy
- Conflict resolution strategies
- Communication skills
- Team collaboration and leadership
- Attention to detail
- Empathetic communication
- Healthcare systems knowledge
- Medical terminology expertise
- Confidentiality adherence
- Care coordination strategies
- Data entry proficiency
- Quality assurance processes
- Complaint resolution techniques
- System updates and maintenance
- Language fluency proficiency
- Work quality evaluation methods
- Multitasking and organization skills
- Verbal and written communication proficiency
- Intake assessment procedures
- Appointment scheduling and reminders
- Electronic health records management
Certification
Maryland Board of Nursing , Licensed CMT -2019
References
- Department of Labor- Martell Weaver, 3014552956 -Manager
- Paradise Assisted Living -Mellissa, 4438516151 (Manager)
- GlynntTaff Assisted Living - Elizabeth Fordjour 4438397504 (Manager)
Timeline
Senior clinician administrator
Optum
03.2024 - Current
Licensing Specialist
Department of Labor
04.2022 - Current
Medical Technician
Paradise Assisted Living
07.2021 - 03.2022
Medical Technician
Glynntaff Assisted Living
08.2019 - 05.2021
BBA - Accounting
Methodist University College Ghana
Associate of Science - Surgical Technology
CCBC